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Client Relations Specialist
2 months ago
Position Overview:
As a Client Relations Specialist at Heart to Heart Hospice, you will play a pivotal role in fostering a patient-centered approach within the healthcare ecosystem, particularly in collaboration with healthcare facilities and hospitals.
Key Responsibilities:
- Facilitate seamless coordination of care among healthcare professionals to ensure optimal patient outcomes.
- Oversee the ordering, delivery, and maintenance of Durable Medical Equipment (DME), ensuring that patients and their families receive comprehensive training on its use.
- Engage in regular communication with patients and their families, addressing their needs and ensuring that Heart to Heart Hospice consistently delivers exceptional service.
- Identify and resolve any issues or dissatisfaction expressed by patients or family members, effectively communicating with the clinical team and management as necessary.
- Organize and conduct educational sessions or in-services for family members and healthcare facilities to enhance understanding and support.
Qualifications:
To be successful in this role, candidates should possess:
- A diploma, associate, or bachelor's degree from an accredited school of vocational nursing.
- A current state license as a Licensed Vocational Nurse (LVN) or Licensed Practical Nurse (LPN) is preferred.
- A valid driver's license and car insurance.
- A minimum of two years of experience as an LVN or LPN in a clinical care environment, with a preference for hospice or home health experience.
- Strong background in customer service is highly desirable.
Employee Benefits:
Heart to Heart Hospice offers a comprehensive benefits package for full-time employees, including:
- Competitive salary.
- Medical, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) plan with up to 4% employer matching.
- Tuition reimbursement opportunities.
- Company vehicle for eligible employees.
- Mileage reimbursement.
About Heart to Heart Hospice:
At Heart to Heart Hospice, we are dedicated to enhancing the lives of patients with life-limiting illnesses and their families during critical times. Our compassionate team is committed to making a meaningful difference in the community, providing care that is both professional and heartfelt.
We are an equal opportunity employer, committed to creating a diverse and inclusive workplace.
This is a full-time position.