IT Support Specialist

2 weeks ago


South Bend, Indiana, United States WPG Consulting Full time

IT Support Specialist

Position Overview

This is a full-time, on-site opportunity for a seasoned End-User & IT Support Technician. The role involves being the primary contact for providing technical assistance with desktop computers (Windows), mobile devices (Apple/Android), printers, and wireless/LAN network components. Responsibilities include validating issues, performing initial troubleshooting, and facilitating the timely resolution of technical problems. Strong written and verbal communication skills in English are essential for this position.

Key Qualifications & Requirements

  • Proven experience in diagnosing and resolving technical issues related to desktop systems and printers (e.g., Windows 10/11 OS).
  • Familiarity with Lenovo hardware and Windows OS configurations, installation, and maintenance, along with efficient troubleshooting capabilities.
  • Solid understanding of wireless networks, switching, and routing, with the ability to assist users as challenges arise.
  • Proficient in providing technical support across various operating systems and software applications.
  • Exceptional analytical and problem-solving abilities.
  • A methodical approach to troubleshooting.
  • Capability to ask pertinent questions and prioritize requests to ensure timely escalation to senior support teams.
  • Strong interpersonal and communication skills.
  • Bachelor's degree in Computer Science or a related discipline.
  • Experience in IT consulting or managed services is advantageous.
  • Relevant certifications such as Meraki Cloud, Microsoft Certified Desktop Support Technician, CompTIA Network+, or Cisco Certified Network Associate are preferred but not mandatory.
  • Experience with wireless networking is a plus.


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