Client Support Specialist
2 weeks ago
Client Support Specialist
Overview of Role
This position involves engaging with customers through various communication channels, serving as a knowledgeable resource for Alick's Home Medical Equipment.
Key Responsibilities
- Act as a welcoming presence for all individuals reaching out to the company.
- Possess an extensive understanding of home medical products and services, enabling effective communication and demonstration to clients.
- Utilize computer systems for order processing and maintain familiarity with insurance resources and reimbursement processes.
- Employ the telephone and paging systems in a courteous and professional manner.
- Collaborate with service technicians and team members to ensure prompt and efficient customer service.
- Advocate for customers, remaining attentive to service capabilities and limitations.
Qualifications
Proficiency in customer interaction and a commitment to providing exceptional service are essential for success in this role.
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