Technical Support Specialist

2 weeks ago


South Bend, Indiana, United States Apex Systems Full time

Position Overview:

As a Technical Support Specialist, you will be responsible for providing on-site assistance to clients, ensuring their computer systems and hardware are functioning optimally. This role involves local travel to various client locations.

Contract Details:

This is an initial contract position with the potential for extensions or permanent placement.

Compensation: $19-20 per hour, plus mileage reimbursement at a rate of $0.43 per mile.

Work Schedule: Monday to Friday, from 9 AM to 6 PM.

Key Responsibilities:

  • Diagnose, troubleshoot, and repair computer systems and associated hardware.
  • Document and maintain records of hardware and software upgrades or replacements.
  • Manage user account information, including permissions and security settings.
  • Provide training to employees on system usage and best practices.
  • Identify and resolve product failures, ordering and replacing parts as necessary.
  • Assess customer needs and recommend appropriate products or services.

Qualifications:

  • Must possess a reliable vehicle and a valid driver's license.
  • Experience in break/fix or desktop support is required.
  • CompTIA A+ certification is preferred.

This position is ideal for individuals who are detail-oriented and possess strong problem-solving skills, with a commitment to delivering exceptional customer service.



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