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Client Support Specialist

2 months ago

South Bend, Indiana, United States Indiana Farm Bureau Full time

Customer Service Representative - Part Time

Location: South Bend, Indiana

Position Overview:

As a Customer Service Representative, you will play a vital role in enhancing customer satisfaction by delivering exceptional service and support.

Key Responsibilities:

  • Engage directly with customers to provide comprehensive product and service information.
  • Assist Agents with sales and marketing initiatives while supporting office operations, including appointment scheduling, insurance quoting, and call handling.
  • Utilize effective problem-solving techniques to address customer inquiries and ensure compliance with organizational policies.
  • Collaborate with relevant departments to facilitate prompt issue resolution.
  • Foster strong relationships with customers by understanding their needs and expectations, consistently delivering tailored solutions.
  • Organize and prioritize tasks efficiently to meet business objectives, focusing on continuous improvement.

Qualifications for Success:

  • High School diploma or equivalent required.
  • Willingness to obtain a Property and Casualty insurance license within the first two years of employment.
  • Experience in insurance or claims is advantageous.
  • Strong communication skills to effectively address the diverse needs of various audiences.
  • Basic understanding of numerical concepts for performing mathematical transactions.
  • Meticulous attention to detail and accuracy in all tasks.

Benefits:

  • A company that prioritizes work/life balance.
  • Paid vacation and sick leave.
  • 401K plan with matching contributions.
  • Standard Monday to Friday work schedule.
  • Potential for annual bonuses, with possible payouts up to 20% of salary.
  • Incentives and contests to promote engagement.
  • Competitive pay based on experience.
  • Collaborative team environment.

Education Requirements:

  • High School diploma or higher.

Preferred Licenses & Certifications:

  • Property & Casualty insurance license.

Job Category: Marketing

Job Type: Part-Time