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Customer Service and Operations Coordinator

2 months ago

Dallas, Texas, United States Loloi Full time
About the Role

Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. As a family-owned and led company since 2004, we are growing rapidly and seeking a motivated and enthusiastic Operations Customer Service Representative to join our team.

Key Responsibilities:

  • Maintain High-Quality Service Standards: Ensure that all customer interactions meet our company's standards for excellence.
  • Build Customer Relationships: Develop strong relationships with customers to ensure satisfaction and repeat business.
  • Process and Modify Orders: Navigate our proprietary software to process and modify 45 emailed and/or web-submitted orders daily.
  • Issue Return Authorizations and Process Credits: Resolve shipping discrepancies within 24-48 hours of submission.
  • Process New Accounts: Process an average of 15-20 new accounts per day.
  • Follow-up and Quality Assurance: Identify, assess, and maintain follow-up on customers to ensure satisfaction with the outcome.
  • Payment Processing: Process payments via multiple processing platforms.
  • Departmental Meetings: Attend required departmental meetings.
  • Internal Coordination: Coordinate with internal departments to find solutions and resolve matters.
  • Shipping Quotes and Services: Provide customers/reps with accurate shipping quotes and services.
  • Work Environment: Possess the ability to organize and maintain a positive and productive work environment, as well as an organized and clean work area.

Requirements:

  • Education: High School Diploma or equivalent; college degree preferred.
  • Experience: 2+ years of related work experience in a customer-oriented environment.

What We Offer:

  • Health, Dental, and Vision Benefits: Comprehensive benefits package.
  • Paid Parental Leave: Support for new parents.
  • 401(k) with Employer Match: Retirement savings plan.
  • Culture of Meritocracy: Ongoing growth opportunities.
  • Stable, Growing Family-Owned Company: A company that looks after its employees.

Loloi Rugs is an equal opportunity employer and welcomes a diverse pool of applicants. We consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.