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Customer Support Coordinator

2 months ago

Dallas, Texas, United States Helen of Troy Full time

Customer Support Coordinator

We are currently seeking a dedicated individual for a pivotal role within our organization.

Role Overview

The primary focus of this position is to provide exceptional service to our retail partners and consumers, ensuring that orders are managed efficiently and accurately.

Key Responsibilities

  • Respond to inquiries regarding stock availability and pricing.
  • Collaborate with sales representatives and agents on customer accounts and order-related issues.
  • Analyze customer data and performance metrics to support sales initiatives.
  • Process orders through our B2B system and manage manual order entries.
  • Maintain accurate records of orders and cancellations.
  • Assist with order processing and inventory management.
  • Modify customer orders as necessary to meet specific requirements.
  • Address non-conformities and ensure compliance with order specifications.
  • Apply appropriate charges, discounts, and product information to orders.
  • Update customer records and manage communication through phone and email.
  • Coordinate with warehouse and supply chain teams to meet delivery expectations.
  • Engage with shipping companies to track customer shipments.
  • Compile forecasts for inventory management.
  • Communicate with customers regarding delivery schedules and booking arrangements.
  • Work collaboratively with the Customer Service team and other departments to fulfill job responsibilities.

Essential Qualifications

  • Proven experience in customer service.
  • Background in a fast-paced customer service environment.
  • Proficient in computer applications, particularly Excel.
  • Ability to manage multiple tasks effectively.
  • Strong communication skills, both written and verbal.
  • High level of numeracy and attention to detail.
  • Self-motivated with a proactive approach.
  • Team-oriented with a willingness to learn and share knowledge.

Desirable Attributes

  • Experience with Sage 200.
  • Familiarity with order management processes.

Candidate Profile

The ideal candidate will be a motivated and passionate professional with excellent communication abilities. You should be adaptable to a dynamic work environment and possess strong analytical skills, with the capability to work autonomously while fostering collaborative relationships across teams.

Company Overview

We are a mid-sized multinational company that offers diverse opportunities and challenges. Our portfolio includes a variety of well-known brands, and we pride ourselves on being market leaders in numerous categories.

Benefits

  • Competitive salary and bonus structure.
  • Generous holiday allowance.
  • Pension scheme with auto-enrollment.
  • Life insurance coverage.
  • Employee assistance programs.
  • Discounts on products.
  • Engaging social events and activities.

If you are looking for a rewarding position in a vibrant international setting, we would like to learn more about you.