Guest Services Coordinator
7 days ago
About Faena Hotel
Faena Hotel is a premier hospitality destination that embodies the spirit of warmth and tradition. Our commitment to excellence in service and amenities has earned us a reputation as a leader in the industry.
Job Overview
We are seeking a skilled and courteous Hotel Reservation Specialist to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional service to our guests, handling room reservations, changes, and cancellations with efficiency and professionalism.
Key Responsibilities
- Maintain complete knowledge of hotel policies, procedures, and standards.
- Provide prompt and courteous service to guests, responding to their needs and requests in a timely and professional manner.
- Process all reservation requests, changes, and cancellations, ensuring accuracy and attention to detail.
- Monitor and maintain the cleanliness, sanitation, and organization of assigned work areas.
- Access all functions of the computer system, utilizing it to efficiently manage reservations and guest information.
- Set up workstations with necessary supplies and resource materials.
- Process requests for guest services, including dining reservations and amenity orders.
- Verify availability and suggest alternative dates for sold-out dates.
- Explain guarantee and cancellation policies to guests, assigning confirmation and cancellation numbers as needed.
- Relay accurate information on transportation arrangements from airport to hotel, inputting and documenting such requests.
- Set up proper billing accounts and process advance deposits.
- Verify all reservation information with guests to ensure accuracy.
- Input correct information into proper fields to inform other departments of pertinent information.
- Document all information for manual reservations on designated forms.
- Input all manual reservations into the system.
- Obtain approval from Front Desk management for same-day reservations on near-sell-out dates.
- Process confirmation letters.
- Designate and apply appropriate travel agency commissions.
- Initiate deposit refunds for non-group reservations.
- Refer requests for initial booking of group rooms, banquet, or convention requests to the Sales Department.
- Create individual files and group masters with designated information for each group booking received from the Sales Department.
- Set up group room blocks in the system, booking group reservations against the room block.
- Input group rooming lists.
- Monitor group cut-off dates and review with Sales or group contact.
- Review group resumes and convey all pertinent information in the system to appropriate personnel.
- Monitor and maintain wait lists daily.
- Process requests for mailing brochures, correspondence, and package information.
- Compile and maintain information for daily/weekly/monthly reports.
- Review status of assignments and any follow-up action with on-coming Agent.
-
Guest Services Coordinator
1 week ago
Miami, Florida, United States TMZ Events Full timeJob OverviewPosition: As a Guest Services Coordinator at TMZ Events, you will serve as the initial point of contact for our guests, ensuring a welcoming atmosphere and facilitating a seamless experience from their arrival onward. Your role is vital in creating a positive and unforgettable event atmosphere.Key ResponsibilitiesWelcome and greet guests upon...
-
Guest Services Coordinator
1 week ago
Miami, Florida, United States Club Med Full timePosition Title: Welcome & Services CoordinatorLocation: In one of our resorts in Mexico, Caribbean or CanadaLanguages Required: Proficiency in English; additional languages, particularly Spanish, are advantageous.Experience Level: Prior experience in a similar role is preferred.Contract Type: 6-Month ContractCompany Overview: Club Med is a distinctive...
-
Guest Services Coordinator
1 week ago
Miami Beach, Florida, United States StepStone Hospitality Full timeGuest Services Coordinator Job OverviewStepStone Hospitality is seeking a motivated individual to become part of our team as a Guest Services Coordinator. In this role, you will play a crucial part in ensuring the efficient functioning of the front desk and enhancing guest experiences.Key Responsibilities:Check in and assign accommodations to...
-
Guest Services Coordinator
1 week ago
Miami Beach, Florida, United States StepStone Hospitality Full timeGuest Services Coordinator Job OverviewStepStone Hospitality is seeking a motivated individual to become a part of our team as a Guest Services Coordinator. In this role, you will play a crucial part in ensuring the efficient functioning of the front desk and enhancing guest experiences.Key Responsibilities:Check in and assign accommodations to...
-
Guest Services Coordinator
2 weeks ago
Miami, Florida, United States KW Property Management, LLC Full timeJob OverviewWork Schedule: Mixed shifts / PMKey Responsibilities:We are committed to providing a welcoming environment for all residents and guests. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Welcome guests with a warm and friendly demeanor.Assist the front office manager in onboarding and...
-
Guest Services Coordinator
2 weeks ago
Miami Beach, Florida, United States StepStone Hospitality Full timeHotel Receptionist Position OverviewWe are seeking a proactive individual to fill the role of Hotel Receptionist. In this position, you will be tasked with a variety of responsibilities aimed at ensuring the efficient functioning of the front desk and enhancing guest experiences.Key Responsibilities:Check-in and assign rooms to guestsDistribute room keys and...
-
Guest Services Coordinator
1 week ago
Miami Beach, Florida, United States StepStone Hospitality Full timeHotel Receptionist Role OverviewStepStone Hospitality is seeking a motivated individual to fulfill the role of Hotel Receptionist. In this position, you will oversee essential tasks to guarantee the efficient functioning of the front desk and enhance guest experiences.Key Responsibilities:Check in and assign rooms to guestsDistribute room keys and guide...
-
Guest Services Coordinator
2 weeks ago
Miami Beach, Florida, United States StepStone Hospitality Full timeHotel Receptionist Role OverviewWe are seeking a motivated individual to fill the position of Hotel Receptionist. In this role, you will be tasked with a variety of responsibilities that are essential for the efficient functioning of the front desk and guest services.Key Responsibilities:Check-in and assign rooms to guestsDistribute room keys and guide...
-
Miami, Florida, United States Jackson Health Full timeDepartment: Guest Services Address: 1611 NW 12th Ave, Miami, FL 33136Shift Details: Full Time, DaysWhy JacksonJackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical...
-
Guest Services Coordinator
1 week ago
Miami, Florida, United States JW Marriott Miami Full timeJob OverviewLocation: JW Marriott MiamiCompensation: HourlySchedule: Full-TimePosition Type: Non-managementBenefits:Health InsuranceDental and VisionPaid Time Off401KParking and Metro ReimbursementTravel Perks and BenefitsRecognition and RewardsGrowth OpportunitiesHoliday PayComplimentary MealsProvided UniformsLife Insurance at No CostShort-term Disability...
-
Guest Services Coordinator
1 week ago
Miami, Florida, United States JW Marriott Miami Full timeJob OverviewLocation: JW Marriott MiamiCompensation: HourlySchedule: Full-TimePosition Type: Non-managementBenefits:Health InsuranceDental and VisionPaid Time Off401KParking and Metro ReimbursementTravel Perks and BenefitsRecognition and RewardsGrowth OpportunitiesHoliday PayComplimentary MealsProvided UniformsLife Insurance at No CostShort-term Disability...
-
Guest Services Coordinator, South Beach
2 weeks ago
Miami, Florida, United States SLS Full timePosition OverviewJoin the vibrant team at SLS as a Guest Services Coordinator in our South Beach location. We pride ourselves on delivering an exceptional experience for both our guests and staff, creating a lively atmosphere that embodies the essence of Miami.Company BackgroundAt SLS, we are a collective of innovative individuals committed to crafting...
-
Guest Services Coordinator
2 weeks ago
Miami, Florida, United States JW Marriott Miami Full timePosition OverviewLocation: JW Marriott MiamiCompensation: HourlySchedule: Full-TimeBenefits:Health InsuranceDental and Vision CoveragePaid Time Off401K Retirement PlanParking and Metro ReimbursementTravel Perks and BenefitsRecognition and Rewards ProgramsOpportunities for AdvancementHoliday PayComplimentary MealsUniforms ProvidedLife Insurance at No...
-
Guest Services Coordinator
2 weeks ago
Miami, Florida, United States Compass Group Careers Full timeJob OverviewPosition Title: North Lounge Host/HostessCompensation: $19.04 per hourApplication Process: Interested candidates can apply through our text messaging service. Simply text JOB to 75000 and follow the prompts.About Us: At Compass Group, we believe in the power of diverse perspectives and inclusivity, which fuels our success. Join us and embark on a...
-
Guest Services Coordinator
1 week ago
Miami, Florida, United States Compass Group Careers Full timeJob OverviewPosition Title: North Lounge Host/HostessCompensation Range: $19.04 to $19.04Application Process: We make applying easy! Text JOB to 75000 to begin your application.About Us: At Compass Group, we believe in the power of diversity and inclusion, which fuels our success. Join us in creating exceptional experiences.Are you seeking a role that offers...
-
Guest Services Coordinator
1 week ago
Miami, Florida, United States KW Property Management, LLC Full timeJob OverviewThe Front Desk Supervisor plays a pivotal role in ensuring the smooth operation of the front desk area while delivering exceptional service to residents and guests.Key ResponsibilitiesEssential duties include but are not limited to:Maintain up-to-date knowledge of community guidelines, policies, and procedures.Oversee the functionality of life...
-
Guest Services Coordinator
2 weeks ago
Miami, Florida, United States KW Property Management, LLC Full timeJob OverviewPosition SummaryThe Front Desk Supervisor plays a crucial role in ensuring exceptional service delivery and operational efficiency within the property management environment. This position involves overseeing front desk operations while maintaining a welcoming atmosphere for residents and guests.Key ResponsibilitiesMaintain up-to-date knowledge...
-
Guest Services Coordinator
1 week ago
Miami Beach, Florida, United States Fontainebleau Florida Hotel, LLC Full timePosition Overview:"A grand stage is set for every guest, inviting them to play their part in an unforgettable experience."At Fontainebleau, we blend the elegance of the Golden Era with contemporary luxury, creating a unique environment where guests can immerse themselves in a world of relaxation, dining, shopping, and entertainment. Our iconic establishment,...
-
Guest Services Coordinator
2 weeks ago
Miami Beach, Florida, United States Fontainebleau Florida Hotel, LLC Full timePosition Overview:"THE ENVIRONMENT YOU CREATE DETERMINES THE EXPERIENCE OF EVERYONE INVOLVED." - Inspired by Morris LapidusAt Fontainebleau, we merge the elegance of the Golden Era with contemporary luxury, crafting an extraordinary guest experience. Our iconic hotel, located on the stunning Collins Avenue, invites guests to immerse themselves in a vibrant...
-
Guest Services Representative
1 week ago
Miami, Florida, United States Plymouth Hotel LLC Full timeJob OverviewThe Guest Services Representative is responsible for managing the check-in and check-out processes for guests, handling telephone inquiries, managing reservations, and preparing financial reports related to front office operations. This role requires effective collaboration with various departments to ensure exceptional service delivery to all...