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Guest Services Coordinator

2 months ago

Miami Beach, Florida, United States StepStone Hospitality Full time
Hotel Receptionist Role Overview

StepStone Hospitality is seeking a motivated individual to fulfill the role of Hotel Receptionist. In this position, you will oversee essential tasks to guarantee the efficient functioning of the front desk and enhance guest experiences.

Key Responsibilities:
  • Check in and assign rooms to guests
  • Distribute room keys and guide guests or Guest Service Agents
  • Manage and track incoming correspondence and messages
  • Facilitate communication through various channels
  • Address inquiries about hotel amenities, guest check-in, and local attractions
  • Keep accurate records of room availability and pricing
  • Prepare invoices, process payments, and provide change
  • Handle reservations through multiple communication platforms
  • Document charges for services such as room service and phone calls
  • Coordinate transportation, entertainment, and other service bookings
  • Protect guests' valuables in the hotel safe
  • Exhibit proficiency in office software
  • Have a thorough understanding of all shifts, including night audit procedures
Qualifications:
  • Experience in the hospitality sector
  • Comprehensive knowledge of hotel operations and departments
  • Strong numerical and computer skills
  • High school diploma is mandatory; further education is advantageous
  • Certification in CPR and first aid is preferred
  • Additional language skills are beneficial
  • Ability to work under pressure and adapt to changing situations
  • Commitment to personal and professional development
  • Maintain a professional appearance and demeanor
  • Understanding and promotion of StepStone's Mission and Core Values
  • Excellent communication skills with active listening abilities
  • Timely sharing of company information and escalation of concerns
  • Resolve conflicts in a respectful and collaborative manner
  • Capable of lifting and moving a minimum of 20 pounds
  • Engage in activities requiring pushing, bending, and manual dexterity
  • Good auditory, writing, and reading skills
  • Other duties as assigned

Equal Opportunity Employer / Male, Female, Veteran, Disabled