Guest Services Coordinator

1 week ago


Miami Beach, Florida, United States StepStone Hospitality Full time
Hotel Receptionist Role Overview

We are seeking a motivated individual to fill the position of Hotel Receptionist. In this role, you will be tasked with a variety of responsibilities that are essential for the efficient functioning of the front desk and guest services.

Key Responsibilities:
  • Check-in and assign rooms to guests
  • Distribute room keys and guide guests to their accommodations
  • Manage incoming correspondence and messages
  • Facilitate communication through various channels
  • Address inquiries about hotel amenities, guest registration, and local attractions
  • Keep accurate records of room availability and pricing
  • Prepare invoices, process payments, and provide change
  • Handle reservations through multiple communication platforms
  • Document charges for services such as room service and phone calls on guest accounts
  • Coordinate transportation, entertainment, and other service bookings
  • Protect guests' valuables in the hotel safe
  • Exhibit proficiency in office software applications
  • Have a solid understanding of all shifts, including night audit functions
Qualifications:
  • Prior experience in the hospitality sector
  • Comprehensive knowledge of hotel operations and departments
  • Strong numerical and computer skills
  • High school diploma is mandatory; further education and training are advantageous
  • Certification in CPR and first aid is preferred
  • Proficiency in additional languages is beneficial
  • Ability to work effectively under pressure and adapt to changes
  • Commitment to personal growth and professional development
  • Maintain a professional appearance and demeanor at all times
  • Understanding and support of the StepStone Mission and Core Values
  • Excellent communication skills, with a focus on active listening
  • Timely sharing of company information and escalation of concerns
  • Ability to resolve conflicts in a respectful and collaborative manner
  • Physical capability to lift and move a minimum of 20 pounds
  • Engage in activities that require pushing, bending, and manual dexterity
  • Good auditory, writing, and reading skills
  • Additional responsibilities as assigned

Equal Opportunity Employer / Male, Female, Veteran, Disabled



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