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Guest Services Coordinator

2 months ago

Miami Beach, Florida, United States Fontainebleau Florida Hotel, LLC Full time

Position Overview:

"THE ENVIRONMENT YOU CREATE DETERMINES THE EXPERIENCE OF EVERYONE INVOLVED."
- Inspired by Morris Lapidus

At Fontainebleau, we merge the elegance of the Golden Era with contemporary luxury, crafting an extraordinary guest experience. Our iconic hotel, located on the stunning Collins Avenue, invites guests to immerse themselves in a vibrant atmosphere where they can indulge in shopping, dining, and relaxation.

Key Responsibilities:
As a vital member of our front office team, you will ensure that guests receive exceptional service during their arrival and departure. Your duties will include:

  • Completing essential documentation and addressing guest inquiries and requests promptly.
  • Processing payments accurately, including cash and credit transactions.
  • Recording all room charges and adjustments with precision.
  • Monitoring room availability and rates continuously.
  • Performing additional related tasks as required.

Qualifications:
To excel in this role, candidates should possess:

  • Strong organizational skills and effective problem-solving abilities.
  • Excellent communication skills and the ability to foster positive relationships with colleagues.
  • Bilingual proficiency is highly desirable.
  • A high school diploma or equivalent; a college degree is preferred.