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Guest Services Coordinator

2 months ago

Miami Beach, Florida, United States Fontainebleau Florida Hotel, LLC Full time

Position Overview:

"A grand stage is set for every guest, inviting them to play their part in an unforgettable experience."

At Fontainebleau, we blend the elegance of the Golden Era with contemporary luxury, creating a unique environment where guests can immerse themselves in a world of relaxation, dining, shopping, and entertainment. Our iconic establishment, renowned for its architectural significance, invites you to be part of a legacy that redefines hospitality.

Key Responsibilities:
As a vital member of our front office team, you will ensure that guests receive exceptional service during their arrival and departure. Your role will encompass:

  • Efficiently managing guest check-in and check-out processes.
  • Completing necessary documentation and addressing guest inquiries and feedback.
  • Handling various forms of payment, including cash and credit transactions.
  • Accurately posting room charges and managing financial adjustments.
  • Continuously monitoring room availability and rates.
  • Performing additional related tasks as assigned.

Qualifications:
To excel in this role, candidates should possess:

  • Strong organizational skills and the ability to solve problems effectively.
  • Excellent communication skills and the capability to foster positive relationships with colleagues.
  • Bilingual abilities are highly desirable.
  • A high school diploma or equivalent; a college degree is preferred.