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Guest Services Coordinator, South Beach

2 months ago

Miami, Florida, United States SLS Full time
Position Overview

Join the vibrant team at SLS as a Guest Services Coordinator in our South Beach location. We pride ourselves on delivering an exceptional experience for both our guests and staff, creating a lively atmosphere that embodies the essence of Miami.

Company Background

At SLS, we are a collective of innovative individuals committed to crafting remarkable experiences across our diverse brands. Our focus on creativity, elegance, and excellence sets us apart in the hospitality industry, making every moment memorable.

Role Purpose

Under the supervision of the Front Desk Manager, you will be responsible for ensuring that all guests, including regular and VIP patrons, receive personalized and high-quality service. Your role is pivotal in maintaining our guest recognition program and enhancing the overall guest experience.

Key Responsibilities
  • Warmly welcome and check in guests, providing them with a comprehensive understanding of hotel amenities and local attractions.
  • Address guest requests promptly and accurately, ensuring exceptional service and follow-up.
  • Differentiate guest types and tailor interactions to meet their specific needs, including handling reservations and inquiries.
  • Maintain accurate records of guest interactions and feedback to facilitate effective communication with management.
  • Uphold guest privacy and security by adhering to confidentiality standards.
  • Manage front desk supplies and ensure the workspace is organized and presentable.
  • Encourage upselling to optimize revenue opportunities.
  • Perform additional duties as assigned by management to support team objectives.
Additional Responsibilities
  • Communicate effectively with team members and guests, fostering a positive environment.
  • Remain composed during busy periods and emergencies, serving as a role model for others.
  • Participate in training and development initiatives to enhance service standards.
Qualifications

The ideal candidate will possess:

  • A high school diploma or equivalent; a bachelor's degree is preferred.
  • 1-2 years of experience in a customer-facing role, ideally within an upscale hotel environment.
  • Proficiency in computer systems and software relevant to hotel operations.
  • Strong communication skills and the ability to multitask in a fast-paced setting.
  • A friendly demeanor and a commitment to teamwork.

We are an equal opportunity employer and value diversity in our workforce.