Client Relations Coordinator

2 weeks ago


Hagerstown, Maryland, United States Point Broadband Full time

Customer Support Advocate

Overview: The Customer Support Advocate plays a vital role in our expanding broadband service organization. We are in search of a dedicated individual who excels at resolving customer concerns and achieving measurable success. The ideal candidate will articulate our service offerings to prospective clients and effectively convert inquiries into satisfied customers.

Key Responsibilities:

  • Deliver exceptional customer service to incoming inquiries.
  • Assist clients with billing inquiries, service options, and product details.
  • Promote and sell various products and services.
  • Provide basic troubleshooting for service disruptions and outages.
  • Process customer requests, including new installations, scheduling, and service modifications.
  • Adjust billing accounts as necessary to ensure accuracy.
  • Strive to resolve customer requests on the first interaction.
  • Collaborate effectively with supervisors, colleagues, and customers.
  • Adapt to an agile work environment.
  • Manage multiple tasks, prioritize effectively, and utilize time efficiently.
  • Adhere to company policies and procedures.
  • Maintain regular attendance and punctuality.
  • Support fellow Customer Service Representatives with inquiries.
  • Be flexible to work evenings and weekends as needed.
  • Perform additional duties as assigned.

Required Skills and Qualifications:

  • High School Diploma or GED is mandatory.
  • A minimum of two years of relevant work experience is preferred, particularly in customer service or call center settings.
  • Strong communication and interpersonal skills, along with basic computer proficiency.
  • Familiarity with Microsoft Office Suite and Google Earth.
  • Commitment to the company's core values, including honesty, integrity, and a strong work ethic.

Physical Requirements:

  • Ability to sit for extended periods and stand or walk occasionally.
  • Capable of normal conversation and hearing telephone notifications.
  • Proficient in operating a computer and other office equipment.
  • Ability to reach with hands and arms at various heights.
  • Must possess adequate close vision for reading and computer tasks.

Disclaimer: This job description is intended to provide a general overview of the role and is not an exhaustive list of responsibilities or skills required.



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