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Customer Relations Specialist

2 months ago

Hagerstown, Maryland, United States Fiserv Full time

Position Title: Client Service Representative

At Fiserv, we are in search of a dedicated Client Service Representative who will be instrumental in overseeing a portfolio of small to medium-sized business clients. This role is essential for ensuring client satisfaction and enhancing revenue through improved retention and product utilization. Responsibilities include crafting tailored Business Review presentations that highlight clients' financial performance and market insights, managing a diverse range of accounts, and nurturing client relationships through proactive communication.

  • Facilitate the retention and expansion of the client portfolio
  • Address inquiries and provide solutions for intricate challenges
  • Enhance product usage and inform clients about available services
  • Keep precise customer records and communication logs
  • Manage client concerns and deliver exemplary customer service

Required Qualifications:

  • Minimum of 2 years in customer service or sales roles
  • High School diploma or equivalent qualification
  • Strong verbal and written communication skills
  • Experience in an office setting with multiline phone systems

Preferred Skills and Experience:

  • Associate degree or equivalent professional experience
  • Flexibility to adapt to evolving demands
  • Excellent organizational and interpersonal abilities
  • Self-driven with the capability to work autonomously
  • Analytical mindset and familiarity with industry standards

This position includes a sign-on bonus of $1,500, distributed in stages upon reaching specific milestones. Fiserv is an Equal Opportunity Employer, committed to supporting our clients with professionalism and dedication. We appreciate your interest in exploring employment opportunities with us.