Community Liaison

4 days ago


Ann Arbor, Michigan, United States Mindful Care Full time
About the Role

Mindful Care is seeking a highly skilled and motivated Community Liaison to join our team. As a Community Liaison, you will play a critical role in building and maintaining relationships with healthcare professionals in the community, fostering symbiotic referral pipelines, and promoting our mental health services.

Key Responsibilities
  • Referral Relations:
    • Develop and execute a comprehensive targeting, segmenting, and closing strategy to acquire a steady stream of referrals from healthcare professionals.
    • Establish and nurture relationships with healthcare professionals to foster symbiotic referral pipelines in support of organizational revenue targets.
    • Build and execute a cohesive events strategy, organizing and attending conferences, seminars, and networking events to promote our services and build relationships.
    • Partner with the clinical team to ensure seamless coordination of referrals and service delivery.
  • Marketing and Promotion:
    • Collaborate with the marketing team to create and distribute promotional materials highlighting our mental health services.
    • Develop and deliver presentations to medical professionals to educate them on the benefits of referring patients to our organization.
    • Conduct market research to identify trends, competitor strategies, and potential areas for expansion.
    • Analyze data and insights to optimize strategies and identify new opportunities for growth.
    • Monitor and report on the effectiveness of business development initiatives.
  • Reporting and Insights:
    • Systematically track and document conversations, visits, events, and referral volume by source week over week.
    • Document workflows, processes, and observations relating to referral relations.
    • Proactively source feedback from referral sources to identify and execute on areas for improvement in referral targeting, workflows, and service delivery.
Requirements
  • Experience in community relations, business development, discharge planning, or equivalent; preferably in mental health.
  • Clear and compelling spoken, written, and visual communication skills.
  • Data literacy and experience in building tracking and monitoring systems.
  • Proven experience navigating ambiguous environments, operating independently, making decisions based on incomplete information, and driving velocity while juggling shifting priorities.
  • Must have own computer.
  • Must have reliable transportation.
  • LGBTQ+ ally.
  • Bilingual, a plus.
Work Environment
  • Full-time, variable hours.
  • 2 days in office in Ann Arbor.
  • Field work as needed in and around Ann Arbor.
Compensation
  • $25-35 per hour.


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