Community Liaison
4 days ago
Mindful Care is seeking a highly skilled and motivated Community Liaison to join our team. As a Community Liaison, you will play a critical role in building and maintaining relationships with healthcare professionals in the community, fostering symbiotic referral pipelines, and promoting our mental health services.
Key Responsibilities- Referral Relations:
- Develop and execute a comprehensive targeting, segmenting, and closing strategy to acquire a steady stream of referrals from healthcare professionals.
- Establish and nurture relationships with healthcare professionals to foster symbiotic referral pipelines in support of organizational revenue targets.
- Build and execute a cohesive events strategy, organizing and attending conferences, seminars, and networking events to promote our services and build relationships.
- Partner with the clinical team to ensure seamless coordination of referrals and service delivery.
- Marketing and Promotion:
- Collaborate with the marketing team to create and distribute promotional materials highlighting our mental health services.
- Develop and deliver presentations to medical professionals to educate them on the benefits of referring patients to our organization.
- Conduct market research to identify trends, competitor strategies, and potential areas for expansion.
- Analyze data and insights to optimize strategies and identify new opportunities for growth.
- Monitor and report on the effectiveness of business development initiatives.
- Reporting and Insights:
- Systematically track and document conversations, visits, events, and referral volume by source week over week.
- Document workflows, processes, and observations relating to referral relations.
- Proactively source feedback from referral sources to identify and execute on areas for improvement in referral targeting, workflows, and service delivery.
- Experience in community relations, business development, discharge planning, or equivalent; preferably in mental health.
- Clear and compelling spoken, written, and visual communication skills.
- Data literacy and experience in building tracking and monitoring systems.
- Proven experience navigating ambiguous environments, operating independently, making decisions based on incomplete information, and driving velocity while juggling shifting priorities.
- Must have own computer.
- Must have reliable transportation.
- LGBTQ+ ally.
- Bilingual, a plus.
- Full-time, variable hours.
- 2 days in office in Ann Arbor.
- Field work as needed in and around Ann Arbor.
- $25-35 per hour.
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