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Senior Healthcare Liaison
2 months ago
Position Overview:
The Senior Physician Liaison plays a crucial role in fostering and maintaining relationships between referring physicians and our healthcare institution. This position is integral to enhancing the overall patient and physician experience through dedicated support and communication.
Key Responsibilities:
- Manage a high volume of interactions with healthcare providers via calls, faxes, emails, and electronic referrals.
- Provide comprehensive information regarding clinical departments, specialty clinics, and healthcare services.
- Assess and address the needs of referring physicians to ensure satisfaction and a seamless experience.
- Build and nurture relationships with physician practices through effective communication and trust-building strategies.
Essential Skills:
- Proficiency in medical terminology to effectively engage with healthcare professionals.
- Ability to utilize on-call procedures for physician consultations and patient transfers.
- Experience in coordinating urgent care requests and facilitating patient transfers efficiently.
Qualifications:
- An associate degree or equivalent experience in a relevant field.
- Strong problem-solving skills and the ability to work independently with minimal supervision.
- Excellent communication skills, both written and verbal, with a focus on customer service.
Work Environment:
This position may offer remote work opportunities, requiring reliable high-speed internet access. Flexibility in work hours is essential to meet the needs of the organization.
Equal Opportunity Employer:
The University of Michigan is committed to diversity and inclusion in the workplace.
