Customer Service Liaison

6 days ago


Ann Arbor, Michigan, United States IHA St. Joe's Medical Group Full time

Job Summary:

Serves as a first point of contact for customers by phone, as well as a liaison between external customers and medical staff.

Key Responsibilities:

  • Answers incoming calls and assesses the urgency of the call.
  • Triage and directs all calls according to established protocols.
  • Provides exceptional customer service and support to patients and families.
  • Serves as a liaison between customers and medical staff to ensure seamless communication and care.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and critical thinking skills.
  • Ability to maintain confidentiality and handle sensitive information.

About IHA St. Joe's Medical Group:

We are a leading healthcare organization dedicated to providing high-quality patient care and exceptional service. Our team is committed to making a positive impact in the lives of our patients and communities.



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