Senior CMDB Management Consultant

2 weeks ago


Philadelphia, Pennsylvania, United States Clarivate Full time

Position Overview: CMDB Lead Business Process Consultant

The CMDB Lead Business Process Consultant plays a vital role in ensuring the reliability and operational effectiveness of the Configuration Management Database (CMDB). This position collaborates closely with IT Service Now System Administrators, Platform Managers, and Process Owners to uphold standardized practices in configuration management while guiding the formulation of policies and procedures.

Key Responsibilities:

  • Develop and refine standard methodologies for IT configuration management.
  • Assist the Configuration Manager in the creation of policies, processes, and knowledge resources.
  • Work alongside the Configuration Manager to improve the integrity of Configuration Item (CI) data.
  • Conduct configuration audits and reconciliation activities.
  • Ensure the accuracy and completeness of CIs within the CMDB.
  • Enhance visibility regarding unauthorized changes to CIs.
  • Identify configuration management needs for new IT Service Management (ITSM) initiatives.
  • Support and manage configuration and asset management tools.
  • Engage in Software Development Life Cycle (SDLC) activities to improve the Service Now platform.
  • Serve as a backup for the Change Advisory Board (CAB) Manager.

Qualifications:

  • A Bachelor's degree in Computer Information Systems, Information Technology, Engineering, or a related discipline, or equivalent professional experience.
  • 3-5 years of experience in Asset Management and/or IT Configuration.

Preferred Skills:

  • In-depth knowledge of IT Configuration and Asset Management practices.
  • Experience with Discovery and Service Mapping tools.
  • Strong analytical and problem-solving abilities to maintain the integrity of CMDB data.
  • Capability to generate reports for Key Performance Indicators (KPIs).

About Clarivate:

Clarivate is dedicated to delivering exceptional services to both colleagues and clients. Our team of professionals is committed to ensuring that customers receive outstanding service, continuously seeking innovative solutions to meet their needs. We take pride in being part of Clarivate, supporting its mission to foster innovation and safeguard intellectual property.

Work Schedule:

  • This is a full-time role, primarily operating during standard business hours in your time zone, with the flexibility to accommodate various global time zones as necessary.
  • This position is hybrid, requiring attendance in the office a few days each week.

Clarivate is an Equal Opportunity Employer, welcoming applications from veterans, minorities, women, and individuals with disabilities.



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