IT CMDB Lead Business Process Consultant

6 days ago


Philadelphia, Pennsylvania, United States Clarivate Full time

About the Role

The IT CMDB Lead Business Process Consultant plays a pivotal role in maintaining the integrity and functionality of the Configuration Management Database (CMDB). Working closely with IT Service Now System Admin, Platform, and Process Owners, the consultant will ensure adherence to standardized configuration management methodologies while facilitating the development of policies and processes.

Key Responsibilities

  • Conducting audits to ensure CMDB accuracy and completeness
  • Developing and maintaining standardized configuration management methodologies
  • Collaborating with the Configuration manager to enhance CI data integrity
  • Supporting the Configuration manager in policy, process, and knowledge base development
  • Assisting in conducting configuration audits and reconciliation
  • Maintaining CIs for CMDB accuracy and completeness
  • Driving visibility on unauthorized CI changes
  • Identifying Configuration management support for new ITSM requirements
  • Supporting and administering configuration and asset management tools
  • Performing SDLC activities to enhance the Service Now platform
  • Acting as backup for CAB Manager

About the Team

Clarivate's IT Services organization provides enabling services for the company, supporting our customers and colleagues. Our team of experts is dedicated to ensuring high-quality services and innovative solutions to meet the needs of our customers.

What We Offer

  • A full-time position with flexibility to adjust to various global time zones as needed
  • A hybrid work arrangement with 2-3 days of in-office work per week in Kansas City or Philadelphia

Clarivate is an Equal Opportunity Employer



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