Enterprise Customer Success Professional

7 days ago


New York, New York, United States Wix Full time
Overview

We are Wix's Enterprise team, a new group focused on becoming the go-to solution for large companies seeking to maximize their online potential.

Salary and Benefits

The approximate base compensation for this role is $95,000 - $110,000. In addition to the base pay, this position includes variable compensation earned and company RSUs as part of the compensation package. The final package may vary based on factors such as location, shift, candidate profile, and ideal qualifications.

Job Description

This role involves owning a book of business of Wix enterprise accounts, serving as a trusted partner and consultant, and providing guidance on launching and optimizing Wix deployments following web development best practices.

  • Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements.
  • Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows.
  • Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement, and measure and communicate the impact of Wix on the customer's business.
  • Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer's lifecycle.
  • Identify growth opportunities and facilitate the renewal process with enterprise customers.
  • Collaborate with the marketing team to identify customer references and case studies.
  • Act as the voice of the customer with the Wix product team, helping shape the evolution of the product.

Key Responsibilities:

  • Leverage technical expertise to deliver high-quality solutions and services to customers.
  • Maintain deep understanding of Wix products and features.
  • Develop strategic plans to drive customer success and growth.
Requirements

To succeed in this role, you'll need:

  • A dynamic self-starter with 5+ years experience in customer success management within a SaaS company.
  • 3+ years experience working with enterprise customers and having conversations about growth, upselling & renewals.
  • Experience presenting complex ideas in an accessible and engaging way to executive-level customers.
  • Great organizational, project, and time management skills.
Benefits

In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees.



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