Enterprise Success Manager

3 days ago


New York, New York, United States Optimize Partners Full time

About Us: Optimize Partners is a fast-growing B2B SaaS company based in the NYC area.

We're Hiring: Senior Customer Success Manager for an exciting role that combines strategic account management and business growth.

The Role:

  • Work closely with our enterprise customers to define success metrics and drive value from our platform, achieving measurable results.
  • Develop a deep understanding of customer needs, use cases, and objectives to ensure our platform is properly leveraged.
  • Collaborate with internal teams to develop strategic roadmapping and change management plans, assisting customers in driving user adoption and business process improvement.
  • Build and maintain strong relationships with key customer stakeholders, including C-level executives.
  • Serve as a point of escalation for key customer issues, ensuring quick and accurate resolutions.
  • Maintain high customer satisfaction and retention rates.
  • Act as a brand ambassador, evangelizing the capabilities of our platform and identifying new opportunities for growth.
  • Monitor and report on customer well-being, tracking key health and usage indicators.
  • Support customer onboarding and facilitate knowledge sharing between teams.
  • Help mentor and train new Customer Success Managers.

Requirements:

  • 5+ years of experience in Customer Success, consulting, or account management for a SaaS organization.
  • Significant experience driving enterprise-level customer engagements, achieving high adoption, retention, and expansion rates.
  • BS/BA degree in business administration, engineering, computer science, or a comparable education. Master's degree is a plus.
  • Skillful at building long-term relationships with internal and external senior stakeholders.
  • Excellent attitude, self-motivated, and passionate about making customers successful.
  • Experience in business transformation/business process improvement initiatives is a strong plus.
  • Proficiency in leading executive meetings and workshops.

What We Offer:

  • $110,000 - $130,000 per year, depending on experience.
  • Health, Vision, and Dental Insurance.
  • 401(k) retirement savings plan with Employer match.
  • Paid Time Off.


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