Customer Success Enterprise Leader

3 weeks ago


New York, New York, United States Yotpo Full time
About the Role

As a seasoned Enterprise Customer Success Manager, you will lead our team of Customer Success Managers, overseeing hiring, onboarding, and development. Your expertise in managing high-performing teams and fostering creative cultures will drive exceptional customer experiences.

In this role, you will:
  • Grow and manage a team of Customer Success Managers working with prominent e-commerce brands.
  • Hire and coach high-performing Customer Success Managers (CSMs) to build a best-in-class CS team.
  • Cultivate a strong passion for delivering exceptional customer experiences.
  • Owning team metrics and goals, develop and execute plans to meet and exceed targets.
  • Build trusted advisor relationships with key customer stakeholders to understand their business strategies and success metrics.
  • Collaborate closely with internal teams to align priorities and address customer needs and opportunities.

About Yotpo

We're an innovative company that offers a comprehensive suite of solutions to help e-commerce businesses grow and succeed. Our cutting-edge technology and expert team enable us to deliver exceptional results for our customers. We believe in hiring people, not just skills, and offer a range of benefits and perks to support your career growth and well-being.

Benefits
  • Competitive salary: $140,000 - $150,000 per year.
  • Variable compensation component.
  • 100% coverage of employee medical premiums.
  • Flexible Time Off (FTO) policy.
  • Comprehensive life and disability insurance.
  • Equity in options.
  • Company-sponsored 401K matching.
  • Pre-tax Commuter and Healthcare benefits.
  • Comprehensive paid leave for new parents and Dependent Care FSA.
  • Individualized career development, rewards, and recognition.
  • Wellness and philanthropic programming and events.


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