Senior Customer Success Professional
3 weeks ago
We are seeking a highly skilled Senior Customer Success Professional to join our Technical Services team. This role will focus on delivering exceptional customer experiences, driving adoption, and ensuring long-term partnerships with our North American customers.
About the OpportunityIn this role, you will have the chance to develop and execute comprehensive customer success plans, aligning with approximately 12-15 Nexthink Enterprise customers. Your primary objective will be to drive adoption throughout the entire customer lifecycle, ensuring positive outcomes and long-term partnerships.
Main Responsibilities:- Develop and maintain strong relationships with key customer stakeholders, including CIOs and other influential leaders.
- Collaborate with cross-functional teams, including Sales, Solution Consulting, Professional Services, and Support, to deliver exceptional customer experiences.
- Identify, define, track, measure, and share the overall impact and value of Nexthink solutions with customers.
- Work closely with customers to understand their technical challenges and dependencies, providing guidance and support to ensure successful adoption.
To succeed in this role, you'll need:
- 5-10 years of experience as a Customer Success Manager working in the Software Industry with Large Enterprise Accounts and successful adoption of SaaS.
- Ability to drive the people, process, and technology aspects of a software solution to ensure adoption and value realization.
- Strong business acumen with the ability to use business context to generate creative, pragmatic solutions to achieve business objectives.
- Technical background or technological savvy to learn Nexthink products and services, technologies, and business.
Nexthink provides a comprehensive benefits package, including:
- $120,000 - $180,000 annual salary range (estimated).
- Flexible hours and unlimited vacation time.
- Hybrid work model balancing office and remote work.
- Free access to professional training platforms.
- Paid leave for birthing parents/primary caregivers and secondary caregivers.
- 401(k) plan featuring up to 4% company matching contributions.
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