Senior Customer Success Professional

3 weeks ago


New York, New York, United States Nexthink Full time

We are seeking a highly skilled Senior Customer Success Professional to join our Technical Services team. This role will focus on delivering exceptional customer experiences, driving adoption, and ensuring long-term partnerships with our North American customers.

About the Opportunity

In this role, you will have the chance to develop and execute comprehensive customer success plans, aligning with approximately 12-15 Nexthink Enterprise customers. Your primary objective will be to drive adoption throughout the entire customer lifecycle, ensuring positive outcomes and long-term partnerships.

Main Responsibilities:
  • Develop and maintain strong relationships with key customer stakeholders, including CIOs and other influential leaders.
  • Collaborate with cross-functional teams, including Sales, Solution Consulting, Professional Services, and Support, to deliver exceptional customer experiences.
  • Identify, define, track, measure, and share the overall impact and value of Nexthink solutions with customers.
  • Work closely with customers to understand their technical challenges and dependencies, providing guidance and support to ensure successful adoption.
Requirements

To succeed in this role, you'll need:

  • 5-10 years of experience as a Customer Success Manager working in the Software Industry with Large Enterprise Accounts and successful adoption of SaaS.
  • Ability to drive the people, process, and technology aspects of a software solution to ensure adoption and value realization.
  • Strong business acumen with the ability to use business context to generate creative, pragmatic solutions to achieve business objectives.
  • Technical background or technological savvy to learn Nexthink products and services, technologies, and business.
What We Offer

Nexthink provides a comprehensive benefits package, including:

  • $120,000 - $180,000 annual salary range (estimated).
  • Flexible hours and unlimited vacation time.
  • Hybrid work model balancing office and remote work.
  • Free access to professional training platforms.
  • Paid leave for birthing parents/primary caregivers and secondary caregivers.
  • 401(k) plan featuring up to 4% company matching contributions.


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