Hotel Front Desk Representative

6 days ago


Saratoga Springs, New York, United States DelMonte Hotel Group Full time
Job Summary

We are seeking a highly motivated and detail-oriented Night Auditor/Overnight Front Desk Clerk to join our team at DelMonte Hotel Group. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Service: Greet and register guests, assign rooms, and provide information about hotel amenities and services.
  • Front Desk Operations: Manage room availability, block rooms, and program wake-up calls.
  • Financial Transactions: Post charges, compute bills, collect payments, and make change for guests.
  • Reporting and Administration: Compile daily sales figures, complete daily reports, and ensure hotel PMS system is in balance with the reservations system.
Requirements
  • Education and Experience: High school diploma or equivalent, with 1-3 months of related experience.
  • Skills and Abilities: Excellent communication and customer service skills, solid organizational and time-management skills, ability to multi-task in a fast-paced environment, and basic computer and administrative skills.
  • Availability: Availability to work an overnight schedule and maintain a valid Driver's License from the state of residence with no major violations.
Benefits
  • Compensation: Competitive hourly rate of $18.00.
  • Benefits: Comprehensive benefit packages for full-time positions, hotel room discounts, food and beverage discounts, and professional development opportunities.


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