Sales Operations Support Specialist

2 weeks ago


Maitland, Florida, United States ADP Full time
Position Overview
ADP is seeking a Sales Support Analyst.
  • This role operates within our Commercial Operations Center of Excellence (CoE) and is a hybrid position.
Candidates must reside within a reasonable commuting distance to the office.

Key Responsibilities:
  • Analyze and deliver timely, high-quality sales productivity metrics and operational improvements within ADP's Global Sales Marketing division.
  • Utilize analytical and technical expertise to support the measurement of KPIs and facilitate effective decision-making across various business units.
  • Collaborate with Sales Operational Leaders and internal teams such as Analytics Automation and Market Territory Planning, ensuring prompt responses to critical business needs.

Data Analytics:
Employ data analytics to proactively generate insights regarding business performance, providing regular updates to Business Units and leadership through dashboards and reports.

Reporting and Communication:
Prepare standardized reports and analyses to support sales leaders across different business units. Leverage various dashboarding tools for effective data storytelling and visualization.

Data Management:
Develop a comprehensive understanding of key sales data sources and their interconnections to produce meaningful reports and identify solutions for data gaps or dependencies (e.g., SFDC, Oracle).

Exploratory Analysis:
Conduct exploratory data analysis to uncover significant relationships, patterns, or trends within complex datasets, identifying opportunities to enhance decision-making.

Client Support:
Provide engaged, client-focused support for Sales partners, performing ad-hoc sales analyses and managing quick turnaround times for assigned tasks and projects.

Qualifications:
A college degree is advantageous but not mandatory; relevant skills are paramount.

Acceptable Experience:
1-2 years in Sales or Marketing Operations, Data Reporting Analytics, or Process Improvement. Familiarity with CRM platforms and proficiency in Microsoft Office Suite (SFDC, Oracle, Capsule) is preferred. Experience with data aggregation and querying (e.g., SQL, AWS) is a plus.

Skills:
Ability to thrive in a dynamic sales environment with excellent organizational skills. Strong relationship-building capabilities and collaboration in cross-functional settings are essential. Exceptional written and verbal communication skills are required to convey complex technical concepts in accessible terms.

Preferred Qualifications:
Candidates demonstrating an ownership mindset, prioritizing customer needs, and possessing curiosity and high ethical standards will be favored. Strong Excel and Sales Enablement Tools skills (CRM, GONG, Seismic) are beneficial. Attention to detail and robust analytical judgment are crucial.

Diversity and Inclusion:
ADP is committed to fostering an inclusive, diverse, and equitable workplace, ensuring equal employment opportunities for all individuals regardless of protected characteristics.

Ethics:
ADP upholds the highest ethical standards and compliance with applicable laws, expecting all employees to maintain integrity and respect in the workplace.

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