Client Support Specialist

2 weeks ago


Maitland, Florida, United States BCforward Full time
Client Support Specialist


At BCforward, we are dedicated to expanding our teams with skilled individuals to achieve remarkable outcomes together.


We are currently seeking a
Client Support Specialist to collaborate with our team.

Job Title:
Client Support Specialist


Location:
Remote


Client:
ADP


KEY RESPONSIBILITIES

  • Assist clients with inquiries and issues

Your primary objective will be to support clients effectively, ensuring their needs are met with professionalism and care.

Each day will present unique challenges as you address diverse questions and provide tailored solutions to our clients.

You will encounter a variety of inquiries that will keep your work engaging, and our comprehensive training will equip you for success.


To excel in this position, you should be comfortable operating in a performance-driven environment with a structured workflow.

Your ability to connect with clients fosters trust and demonstrates your commitment to excellence.

Through both verbal and written communication, your style will be clear and actionable, leading to high client satisfaction ratings.



What to anticipate in a typical day:

Act as a Trusted Advisor and Solution Provider. You will utilize your extensive knowledge to assist clients in resolving urgent matters, taking a holistic approach to find solutions. You will proactively seek answers and strive for positive outcomes.

Foster Relationships. You will cultivate relationships with clients via phone, email, and/or chat, aiming to surpass client expectations in every interaction. You uphold the highest ethical standards and embody the principle that "Integrity is Everything."

Educate and Offer Insights. You will apply your understanding of our products and services to help clients appreciate their value. You will gather client feedback and translate it into recommendations for your leadership regarding best practices and training solutions.

Stay Organized. You will maintain a daily schedule and organize your tasks to manage a high volume of incoming inquiries. Anticipate increased call volume during peak periods, ensuring you are prepared to meet client needs effectively.
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