Customer Service Sales Specialist

2 weeks ago

Maitland, Florida, United States Staples Full time

Join Staples as a vital part of our business-to-business operations. You are the connection that enhances our customer relationships.

Our exceptional sales and support teams engage directly with a diverse range of businesses, providing tailored products and services to fulfill their specific requirements. We prioritize understanding our clients and utilize top-tier sales tools and technologies to deliver optimal solutions. Our commitment to continuous improvement and skill development allows us to achieve our objectives and explore rewarding career advancements within and beyond the sales domain.

Your Responsibilities:

  • Employ effective sales strategies to enhance and expand sales in the Janitorial/Sanitation and Breakroom categories, including Cleaning Chemicals & Supplies, Janitorial Paper & Dispensers, Hand Soaps & Sanitizers, Safety Supplies, Coffee Brewer Programs, and more across designated commercial Mid-Market accounts.
  • Utilize digital selling tools and enablement resources for efficient sales funnel management and to identify new business opportunities.
  • Drive program adoption among end users by implementing and executing successful initiatives.
  • Collaborate with internal sales teams and support staff to ensure the best outcomes for our clients.
  • Manage requests for proposals, deliver quotes, and make informed decisions based on client requirements.
  • Oversee contract renewals related to facilities services and maintain ongoing customer relationships.
  • Engage in strategic planning and prioritization aligned with company objectives.

Your Qualifications:

  • Proven ability to identify and address customer needs, delivering solutions that prioritize client satisfaction.
  • Enthusiastic about learning and utilizing various tools and digital processes.
  • Strong time management, communication, and organizational skills.
  • Excellent presentation abilities.
  • Demonstrates urgency to outperform competitors and drive profitability.
  • Utilizes digital technology to enhance the customer experience through a combination of digital and personal interaction.
  • Recognizes the importance of tools and processes for effective prospecting strategies.

Basic Qualifications:

  • Minimum of 2 years of sales experience.

Preferred Qualifications:

  • Experience in B2B sales.
  • Solid understanding of the Janitorial/Sanitation and Breakroom sectors.
  • Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
  • Familiarity with Customer Relationship Management (CRM) tools.

What We Offer:

  • An inclusive culture supported by associate-led Business Resource Groups.
  • 112 hours of paid time off and a comprehensive holiday schedule.
  • Discounts on online and retail purchases, a company-matched 401(k), wellness programs, and more.

At Staples, we actively promote an inclusive environment where all employees feel valued and empowered to contribute their best. Our commitment to inclusivity fosters diversity, leading to innovative solutions that exceed our customers' expectations.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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