Accounts Receivable Supervisor

2 weeks ago


San Diego, California, United States Rady Children's Physician Management Services Full time

Rady Children's Physician Management Services is seeking a skilled and driven professional for the role of Patient Financial Services Supervisor. This position plays a critical role in our organization, ensuring the efficient management of accounts receivable operations.

Reporting directly to the Director of Patient Financial Services, the selected candidate will be responsible for supervising and assessing the performance of the accounts receivable team. This role involves identifying challenges and developing effective strategies for resolution. The Billing Supervisor will also engage in addressing customer service inquiries and concerns, while assisting the Director in staff oversight.

Key Responsibilities:

  • Oversee the productivity and performance of the accounts receivable team.
  • Proactively recommend improvements to existing processes and policies to enhance collections and optimize cash flow.
  • Ensure accurate billing practices and timely follow-ups.
  • Assist incoming callers by addressing inquiries or directing them to the appropriate department or personnel.
  • Effectively manage challenging patient interactions, providing professional responses to questions and complaints while ensuring resolutions.
  • Deliver clear, complete, and accurate information to patients regarding procedures and instructions, ensuring their understanding.
  • Adhere to HIPAA regulations and maintain confidentiality when handling patient information.

Qualifications:

  • At least three to five years of supervisory experience in a medical billing environment.
  • Proven ability to lead, motivate, and hold a team accountable for their performance.
  • Exceptional interpersonal skills to communicate effectively with customers, employees, physicians, and management.
  • Demonstrated ability to remain composed in fast-paced and high-pressure situations.
  • Experience with EMR systems is preferred.
  • A high school diploma or equivalent is required; a Bachelor's Degree is preferred.

Rady Children's Physician Management Services offers a comprehensive benefits package, competitive compensation, and opportunities for professional development.

Employee benefits include, but are not limited to:

  • Student Loan Repayment
  • Tuition Assistance Program
  • Medical, Dental & Vision Coverage
  • Matching 401k
  • Paid Time Off & Paid Holidays
  • Employee Assistance Program
  • Group Life and AD&D Insurance

We are proud to be an Equal Opportunity Employer.



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