Accounts Receivable Specialist

2 weeks ago


San Francisco, California, United States Accor Hotels Full time
Company Overview
At Accor, we pride ourselves on being more than just a global leader in hospitality. We embrace individuality and offer opportunities that align with your unique personality.

We are committed to your growth and learning, ensuring that your work is meaningful and fulfilling. As you journey with us, you will discover the endless possibilities that Accor has to offer.

Every chapter of your career story is yours to craft, and together we can envision the future of hospitality. Explore the life that awaits you at Accor, and remember to do what you love, care for the world, and dare to challenge the status quo.
Position Overview
  • Verify that all charges submitted for billing are accurate and supported by complete documentation and approved credit accounts.
  • Ensure that billing is completed accurately and on time.
  • Assist in drafting correspondence related to billing disputes.
  • Support the calculation of travel agent commissions for accruals and verify commission details.
  • Reconcile daily credit card transactions with the batch register and investigate any discrepancies.
  • Maintain an organized filing system for accounts receivable records.
  • Assist in balancing daily transfers to the city ledger and update the accounts receivable system.
  • Handle inquiries and correspondence regarding city ledger accounts.
  • Assist in account reconciliations and address account-related queries.
  • Process all invoices and statements of accounts efficiently.
  • Ensure that all credit card refunds are accompanied by proper documentation and approvals.
  • Assist in preparing correspondence for disputes and chargebacks.
  • Collaborate closely with the Chief Accountant to review and maintain the Aged Trial Balance of Accounts Receivable.
  • Provide training to Front Office and Food & Beverage teams on credit card procedures.
  • Communicate and guide Duty Managers, Supervisors, Front Office Cashiers, and Finance team members to ensure adherence to financial policies and procedures.
  • Engage with department and hotel staff in a professional manner to foster positive relationships and effective communication.
  • Work collaboratively with other Finance team members, taking on responsibilities as needed.
  • Build and maintain strong relationships with internal customers and guests to exceed their expectations.
  • Proactively address customer needs to enhance satisfaction.
  • Ensure compliance with all relevant policies, procedures, and statutory requirements.
  • Maintain accounting controls by recommending policies and procedures to improve workflow within the accounts department.
  • Report directly to the Chief Accountant on all accounting and financial control matters.
  • Perform additional duties as required.
Team and Work Environment
Introduce the team or office environment in a way that reflects the company culture.
Diversity & Inclusion Commitment
We are dedicated to fostering an inclusive workplace and strive to attract, recruit, and promote diverse talent.

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