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Lead Accounts Receivable Strategist

2 months ago

San Diego, California, United States WestAir Gases & Equipment Full time

Position Overview

The Senior Manager of Receivables Operations plays a crucial role within the finance department, reporting directly to the Vice President of Accounting. In this capacity, you will guide a skilled team while managing the comprehensive accounts receivable and collections processes of the organization. This position demands meticulous attention to detail and a profound grasp of accounting principles to guarantee the precision and completeness of financial documentation. You will be tasked with formulating and enforcing policies, procedures, and key performance indicators (KPIs) to enhance the efficiency and effectiveness of accounts receivable functions. Your leadership will be pivotal in recruiting and training new team members, cultivating a collaborative and supportive work environment. Your expertise will enable you to identify potential challenges, devise and implement timely solutions, and ensure the seamless operation of the department, ultimately leading to the successful recovery of outstanding payments.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Empower the team to meet their daily collections objectives.
  • Analyze, develop, and monitor Key Performance Indicators (KPIs) to ensure team accountability.
  • Facilitate monthly aging review meetings with supervisors and senior leadership.
  • Develop best practices and continuous improvement initiatives that minimize errors and ensure compliance.
  • Manage and lead staff training, conduct performance evaluations, and oversee onboarding of new hires to enhance productivity and quality of work.
  • Coach and mentor team supervisors and members to foster professional growth and success.
  • Act as the primary contact for customers with overdue accounts, approving refund requests and collaborating on negotiation efforts.
  • Oversee the investigation and resolution of escalated customer issues and complaints related to billing, tax, and service discrepancies.
  • Examine customer accounts during application for skipped, partial, or erroneous payments, contacting customers to rectify remittance discrepancies.
  • Analyze and audit customer onboarding processes (including e-commerce) and determine applicable credit limits.
  • Hold regular meetings with direct reports to ensure the successful achievement of month-end objectives.
  • Participate in month-end closing and annual financial audits.
  • Support independent special projects as needed.
  • Perform all other duties and responsibilities as assigned by senior leadership.

Qualifications

  • Bachelor's degree in Accounting or Business Administration.
  • A minimum of five (5) years of experience in progressive accounting management roles, with a focus on high-volume B2B collections.
  • Strong leadership capabilities, with a track record of inspiring and developing high-performing teams.
  • Highly organized and detail-oriented, with the ability to prioritize multiple and changing responsibilities.
  • Demonstrated ability to communicate, present, and influence effectively at all organizational levels, including executive and C-level.
  • Proven success in achieving or surpassing established collections goals, reducing Days Sales Outstanding (DSO) and bad debt.
  • Ability to identify problems and make sound decisions to resolve discrepancies and errors.
  • Proficient in Excel, Microsoft Word, and Outlook, with strong skills in formulas, VLOOKUP, and pivot tables.
  • Exhibit effective interpersonal skills with all levels of employees.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing this job, the employee must regularly sit, stand, talk, hear, and use hands and fingers to operate a computer, telephone, or keyboard, reach, stop, and kneel. Light to moderate lifting is required. Specific vision abilities required by this job include close vision requirements due to computer work.

Supervisory Responsibility

This position involves overseeing a department of 4-8 direct reports in analysis and supervisory roles.

Position Type and Expected Hours of Work

This is a full-time, exempt, onsite position.

This job description is not intended to be all-inclusive. An employee may perform other related duties as negotiated to meet the organization's ongoing needs.