Healthcare Administrative Coordinator
2 weeks ago
OnPoint Medical Group is actively seeking a dedicated Healthcare Administrative Coordinator to enhance our patient experience at our Family Practice. This role is pivotal in ensuring that our patients receive exceptional service from the moment they arrive.
About OnPoint Medical Group:
We are a physician-led network focused on delivering high-quality Primary and Urgent care. Our mission is to improve access to healthcare while maintaining affordability and effectiveness. Our integrated 'Circle of Care' approach aims to support the health and wellness of our members and their families through a cohesive range of medical services.
Key Responsibilities:
- Welcome patients in a courteous and professional manner, both in person and via phone.
- Conduct pre-visit preparations, including updating insurance information and verifying patient records.
- Register new patients and ensure existing patient information is accurate.
- Collect co-pays and other payments as necessary.
- Manage inbound calls to schedule appointments and serve as a liaison for patient inquiries.
- Perform administrative tasks to facilitate a seamless patient visit and ensure efficient billing processes.
- Make outbound calls to patients for appointment scheduling.
- Adhere to established service standards to enhance patient satisfaction.
- Maintain confidentiality and comply with HIPAA regulations.
- Exhibit punctuality and regular attendance as a fundamental aspect of the role.
- Follow directives from management and collaborate effectively with team members.
Success Factors:
- Ability to complete assigned tasks independently while contributing to the overall success of the clinic.
- Strong interpersonal skills with a capacity for empathy.
- Active listening skills to respond appropriately to patient needs.
Qualifications:
To excel in this role, candidates must meet the following requirements:
Minimum Education/Experience:
- High School Diploma or equivalent.
- Proficient computer skills.
- Some college education with a focus on medical, business, or accounting.
- Experience in customer service.
- Current CPR certification.
- 1-2 years of experience in a clinical or business office setting.
- Bilingual candidates are encouraged to apply.
- Familiarity with EMR systems, particularly Athenahealth.
Working Conditions:
- Regularly required to stand, use hands, and communicate effectively.
- Occasional walking, sitting, and other physical activities may be necessary.
- Ability to lift and move items weighing up to 25 pounds.
Benefits:
• Comprehensive health insurance options for employees and dependents.
• Dental and vision coverage available.
• Company-paid life insurance.
• Voluntary short-term and long-term disability options.
• 401(k) eligibility after six months with a 4% match.
• Accrued Paid Time Off (PTO).
OnPoint Medical Group is an equal opportunity employer.
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