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Community Engagement Coordinator

2 months ago

Castle Rock, Colorado, United States Ccharitiescc Full time
Position Overview

The Community Engagement Coordinator will create an inviting environment for individuals reaching out for assistance, pinpointing service areas that align with the unique needs and preferences of each client. This role involves connecting guests with suitable resources within the organization and, when necessary, with external support services.

This position will support the daily operations of the department, orchestrate and enhance resource donations, and ensure the provision of essential goods and services to fulfill client needs in collaboration with other team members, promoting positive client interactions.

Collaboration with the Regional Director is key in managing both internal and external program responsibilities, particularly focusing on services tailored for Spanish-speaking clients.

The Community Engagement Coordinator will work closely with the Director and Client Advocate team to coordinate services and engage in case discussions for clients with ongoing requirements or exceptional requests.

Key Responsibilities
  • Deliver warm, professional, and friendly customer service to clients, community members, and partner organizations.
  • Ensure timely and professional responses to all incoming communications.
  • Assess client needs, facilitate resource navigation, schedule appointments, and coordinate on-site services such as food assistance, transportation vouchers, and accommodation support.
  • Maintain office equipment functionality and safeguard confidential information.
  • Oversee and mentor on-site volunteers, delegating tasks and tracking volunteer contributions.
  • Provide administrative assistance to the Regional Director and staff, including meeting preparation, inventory management, and processing donations.
  • Collect, manage, and report client data using database systems.
  • Plan and execute reporting processes for seasonal initiatives and events.
  • Engage in continuous training and adhere to quality standards for family support services.
  • Collaborate with the Regional Director to ensure the safety and security of clients and visitors through proactive monitoring and the establishment of safety protocols.
Required Competencies

The ideal candidate will possess a compassionate demeanor and exceptional communication skills, both verbal and written. They should demonstrate strong problem-solving abilities, active listening, organizational skills, and the capacity to build and maintain positive working relationships.

Awareness of cultural and socioeconomic factors affecting clients is essential, along with the ability to foster effective relationships with diverse individuals.

A self-motivated individual who is also a strong team player, demonstrating flexibility and adaptability is crucial.

Knowledge of trauma-informed care principles and an understanding of the differences between crisis intervention and family strengthening approaches are necessary.

Proficiency in case management, including the ability to collaborate with clients to achieve their goals, is required.

Strong computer skills, particularly in Microsoft Office and database management, are essential.

Commitment to working within the established framework of the organization and a passion for empowering clients to achieve self-sufficiency are vital.

Work Environment

This role primarily takes place in an office setting, with some responsibilities extending to outdoor environments. Reasonable accommodations will be made for individuals with disabilities to perform essential job functions.

This description is intended to provide a clear overview of the principal job elements essential for compensation decisions and is not exhaustive of all responsibilities or working conditions associated with this position.

Qualifications
  • Valid driver's license and reliable transportation are required.
  • Bilingual proficiency in English and Spanish is preferred.
  • An associate degree or current enrollment in higher education in a human services field is preferred.
  • A minimum of two years of experience in human services or customer service is required.
Compensation

The salary range for this position is competitive and commensurate with skills and experience.

Benefits
  • Discretionary Time Off (vacation and sick leave)
  • Paid Holidays
  • Short-term Disability Insurance
  • Workers' Compensation Insurance
  • Options for pre-tax contributions to Healthcare and Dependent Care Flexible Spending Accounts
  • Retirement savings options through Tax Deferred Annuities
  • Public Service Loan Forgiveness eligibility

Catholic Charities is committed to equal employment opportunities and prohibits discrimination based on various protected characteristics. All employees are expected to adhere to the principles of Canon Law and the teachings of the Catholic Church.