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Human Services Administrative Assistant

2 months ago

Castle Rock, Colorado, United States Douglas County Sheriff's Office Full time
Human Services Clerk - Customer Service

Employment Type: Full-time Regular
Pay Range: $35,377.00
Department: HUMAN SERVICES

The Human Services Clerk plays a vital role in delivering exceptional service to clients, aligning with the mission and values of the Douglas County Sheriff's Office. This position involves gathering information and documentation from clients and providing accurate responses to inquiries. A significant portion of the role requires proficient computer use to collect data and maintain confidentiality of sensitive information.

This position is primarily based in an office environment with responsibilities that include:

Key Responsibilities:

  • Reception Duties:
    • Maintain a professional and welcoming office atmosphere.
    • Assist clients with inquiries and provide necessary information in a courteous manner.
    • Manage appointment scheduling and maintain visitor logs.
    • Process applications for services and ensure proper documentation is maintained.
  • Mail and Document Management:
    • Sort and distribute incoming mail and prepare outgoing correspondence.
    • Monitor electronic communications and ensure proper documentation is filed.
    • Maintain organized records of client correspondence.
  • Administrative Support:
    • Order and manage office supplies to ensure availability.
    • Assist in maintaining departmental resources and informational materials.
    • Coordinate necessary services for clients, including interpretation and administrative hearings.
    • Provide clerical support to case specialists and supervisors as needed.

Qualifications:

  • High school diploma or GED required.
  • Minimum of one year of experience in customer service; experience in human services is preferred.
  • Bilingual skills in Spanish are advantageous.

Skills and Abilities:

  • Strong interpersonal skills to interact effectively with clients and staff.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Proficient in Microsoft Office Suite and standard office equipment.
  • Excellent organizational skills and attention to detail.

Work Environment:

The work environment is typical of an office setting, requiring prolonged periods of sitting and computer use. The role involves frequent interaction with the public and requires the ability to handle sensitive information with discretion.

Additional Information:

This job description provides a general overview of the responsibilities and qualifications required for the Human Services Clerk position. Further details can be provided upon request.