Service Engagement Representative
2 weeks ago
About Us
At Toyota of Selma, we recognize that our employees are our greatest asset. We are continuously seeking skilled individuals who not only possess valuable expertise but also resonate with our organizational culture.
Our goal is to deliver exceptional service to our clients, and we take pride in equipping our team members with the necessary tools and training to thrive. If you aspire to work in a fulfilling environment where your contributions are appreciated, we encourage you to explore this opportunity.
What We Provide
- Comprehensive Medical, Dental, and Vision Coverage
- 401(k) Retirement Plan with Employer Contributions
- Continuous Professional Development Opportunities
- Welcoming and Inclusive Team Environment
- Opportunities for Career Advancement and Internal Promotions
- Competitive Compensation Packages
Key Responsibilities
- Handle customer inquiries via phone and schedule follow-up appointments.
- Respond promptly to online, telephonic, and live chat requests using established scripts and templates.
- Provide initial product information to customers and guide them to relevant dealership resources.
- Present preliminary financing options tailored to customer requirements.
- Follow up with potential leads who are not ready to schedule an appointment or who have missed appointments.
- Engage in team and process improvement discussions while maintaining positive relationships with colleagues, sales teams, and dealership management.
- Utilize a Customer Relationship Management (CRM) system on a daily basis.
Qualifications
- Team-oriented individual with a collaborative mindset and a desire for continuous improvement.
- Courteous and prompt demeanor.
- Positive attitude and strong work ethic.
- Proficient computer skills.
- Valid driver's license.
We are an equal opportunity employer and do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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