Customer Care Associate
1 week ago
About Us
At Toyota of Selma, we recognize that our employees are our greatest asset. We are continually seeking skilled individuals who not only possess valuable expertise but also resonate with our company culture.
Our goal is to deliver exceptional service to our clients, and we take pride in equipping our team with the necessary tools and training for success. If you aspire to work in a fulfilling environment at a company that appreciates your contributions, we encourage you to explore this opportunity.
What We Provide
- Comprehensive Medical, Dental, and Vision Coverage
- 401(k) Retirement Plan with Employer Contributions
- Continuous Professional Development Opportunities
- Welcoming and Inclusive Team Environment
- Opportunities for Career Advancement and Internal Promotions
- Competitive Compensation Packages
Key Responsibilities
- Handle customer inquiries via phone and ensure follow-up on appointments.
- Respond promptly to online, telephonic, and live chat requests utilizing emails, scripts, and templates.
- Provide initial product details and guide customers to the relevant dealership resources.
- Present preliminary financing options tailored to customer requirements.
- Follow up with leads who are not yet ready to schedule an appointment or have missed their appointments.
- Engage in team and process enhancement sessions while maintaining positive relationships with colleagues, sales teams, and dealership management.
- Utilize a CRM tracking system on a daily basis.
Qualifications
- Collaborative team player with a willingness to learn and improve.
- Courteous and prompt in interactions.
- Positive attitude and strong work ethic.
- Proficient computer skills.
- Valid driver's license.
We are an equal opportunity employer and do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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