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Client Relations Specialist

2 months ago

Selma, California, United States Toyota of Selma Full time

About Us

At Toyota of Selma, we recognize that our employees are our greatest asset. We are continuously seeking skilled individuals who not only possess valuable expertise but also resonate with our organizational culture.

Our goal is to deliver exceptional service to our clients, and we are committed to equipping our team with the necessary tools and training for success. If you aspire to thrive in a fulfilling industry at a company that appreciates your contributions, we invite you to explore this opportunity.

What We Provide

- Comprehensive Medical, Dental, and Vision Coverage

- 401(k) Retirement Plan with Employer Contributions

- Continuous Professional Development Opportunities

- Welcoming and Inclusive Team Environment

- Opportunities for Career Advancement and Internal Promotions

- Competitive Compensation Packages

Key Responsibilities

- Manage incoming customer calls and schedule follow-up appointments.

- Respond promptly to inquiries via internet, phone, and live chat using established scripts and templates.

- Provide initial product information to customers and guide them to the relevant dealership resources.

- Present preliminary financing options tailored to customer requirements.

- Follow up with leads who are not ready to schedule an appointment or have missed their appointments.

- Engage in team and process improvement sessions while maintaining positive relationships with colleagues, sales teams, and dealership management.

- Utilize the CRM tracking system on a daily basis.

Qualifications

- A collaborative team player with a strong desire to enhance skills.

- Courteous and prompt demeanor.

- Positive attitude and a strong work ethic.

- Proficient computer skills.

- Valid driver's license.

*We are an equal opportunity employer and do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.*