Case Manager and Coach for Homeless Recovery and Mental Health Services

21 hours ago

Palmdale, California, United States Mental Health America of Los Angeles Full time
Job Title: Case Manager and Coach for Homeless Recovery and Mental Health

Mental Health America of Los Angeles (MHALA) is a pioneer in mental health service, advocacy, innovation, and training, working to ensure that individuals with mental health needs achieve meaningful, healthy lives in their communities.

MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County, supporting over 19,000 low-income and no-income individuals annually with integrated services.

The agency achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth.

MHALA provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues.

The agency fosters diversity at all levels, promoting a team-oriented culture that offers opportunities for growth, with a competitive salary and full benefits package, including an employee assistance program, and generous paid time off.

Job Summary: The Case Manager and Coach will serve as the primary support and case manager for adults with mental illness, assisting them to live as independently as possible in their chosen community.

Key Responsibilities:

  • Develop a Recovery Plan and/or Personal Service Plan with each member, identifying their personal needs and goals.
  • Mediate and advocate on behalf of the member to help them obtain and keep housing, health care benefits, entitlements, etc.
  • Visit members in their place of residence, hospital, or jail as needed, to help them live successfully and prevent homelessness.
  • Transport members to appointments and on errands when appropriate.
  • Oversee and monitor members' individual and group activities, both inside the program and out in the community.
  • Provide coaching, counseling, mentoring, instruction, training, feedback, and positive reinforcement for members in areas such as money management, grooming and hygiene, meal preparation, public transportation, and other independent living skills.
  • Devises and implements strategies for outreach to members who tend to isolate themselves.
  • Knowledgeable and practices in motivational interviewing and harm reduction.
  • Supports individuals and team goals in community integration and employment.
  • Assists members in achieving community integration and employment goals.
  • Participates in staff and community meetings and in the day-to-day operations of the program as needed.
  • Required to bill 100 hours per month into the Electronic Health Care System.
  • Maintains all records and documentation needed for program compliance and accountability in accordance with MHALA standards and funding source requirements.

Requirements:

  • High School Diploma or GED, plus 2 years' experience providing psychosocial rehab-related services to a disabled population, preferred.
  • All billing and supporting documentation shall be entered into MHALA's EHR (Electronic Health Record System) within 24 hours from the date of service delivery.
  • All required data collection documents (as applicable to your program: MORS, Determinants, KEC, IHOMS, HMIS, etc.) are submitted on or before due date.
  • Demonstrate knowledge of community resources.
  • Must function well in a team-oriented approach to member services.
  • Must have a valid CPR certificate.
  • Knowledgeable in computer applications such as Microsoft Word, Excel, and Outlook.
  • Driving with current class C driver's license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA liability insurance are conditions of employment.
  • Flexible work schedule to include some evenings or weekends, and on-call cell phone services when necessary.
  • TB clearance and re-testing every year are conditions of employment.
  • COVID vaccination is required for this position. Accommodations will be considered with proof of a legal exemption.

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