Front Office Associate
2 weeks ago
Position Summary
As a Guest Relations Coordinator at La Quinta Inn & Suites, you will play a crucial role in enhancing guest satisfaction through efficient check-in and check-out processes, as well as seamless coordination of hotel services tailored to each guest's needs. Your primary focus will be on enriching the guest experience by promoting hotel amenities, facilities, and local attractions, while providing information about upcoming events and activities in the vicinity.
Key Responsibilities:
- Possess a minimum of one year of experience in hospitality, customer service, or sales. * Candidates with a strong history of outstanding customer service or sales achievements in other sectors, along with demonstrated leadership skills, excellent verbal and written communication abilities, and proficiency in software applications such as Word, Excel, and Adobe, will be given special consideration.*
- Exude a warm and friendly demeanor, demonstrating a customer-first attitude and a passion for service, along with familiarity with the local area.
- Exhibit strong computer skills and experience with point-of-sale systems.
- Efficiently register guests at the hotel with a courteous approach, utilizing up-selling techniques to optimize room rates; prepare for group arrivals and departures, as well as VIP check-ins. Welcome, register, and allocate rooms to guests, while answering phone inquiries promptly and amicably.
- Respond swiftly to guest inquiries or issues in a friendly manner, ensuring appropriate actions are taken and following up to guarantee guest satisfaction. Employ creative problem-solving skills to address guest concerns and achieve 100% satisfaction.
- Complete daily administrative tasks, including cash handling, documenting adjustments, miscellaneous postings, and check-out processes.
- Support sales and marketing initiatives as directed by management.
- Maintain a professional appearance and demeanor at all times.
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