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Business Operations Manager

2 months ago

Capitol Heights, Maryland, United States Virginia Linen Service Inc Full time
Job Description

**About Us**

Virginia Linen Service Inc. is a leading provider of linen rental supply and commercial laundry services to the hospitality, healthcare, and small business sectors.

**Job Summary**

We are seeking a highly skilled Business Operations Manager to join our team. As a key member of our office staff, you will be responsible for maintaining office systems, providing exceptional customer service, and supervising support staff.

**Key Responsibilities**

  • Administer operational procedures for accounts payable, accounts receivable, inventory control, and customer service.
  • Manage an automated, customer-driven office with a small team of customer service professionals.
  • Responsible for daily, weekly, and monthly analytics and reporting.
  • Ensure accurate financial records and maintain high performance ratings regarding customer service surveys.
  • Maintain a disciplined and detailed accounts receivable process.
  • Assist in other areas and/or departments as requested.
  • Manage personnel handling front-line contact responsibilities with customers.
  • Communicate effectively with associates, managers, customers, and vendors.
  • Create an environment of trust by promoting open and honest communication.

**Requirements**

  • High school diploma or equivalent.
  • Proficiency in using computers, with expertise in MS Word and Excel.
  • Ability to read and interpret purchase orders, packing slips, shipping documents, and company-generated reports.
  • Excellent communication skills, with the ability to interact with all levels of management.
  • Positive attitude and team-oriented approach.
  • Ability to lead and motivate by example.

**Benefits**

  • Work in a positive culture where employees are recognized and valued.
  • Paid holidays and vacation time.
  • Group benefits package, including medical, dental, short-term disability, vision, life insurance, and 401(k) with a generous company match.