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Retail Service Associate
2 months ago
The Retail Service Associate plays a crucial role in providing exceptional customer service to all patrons. This position involves receiving and processing packages for courier dispatch, operating various office equipment such as copiers, fax machines, and point of sale systems. The Associate is expected to offer knowledgeable guidance to customers regarding our extensive range of products and services, ensuring they receive the best possible options.
Key Responsibilities:
- Deliver exemplary customer service to both walk-in clients and those reaching out via phone.
- Exhibit strong listening skills when interacting with customers and team members.
- Take initiative in resolving customer shipping challenges by proposing effective solutions.
- Commit to learning about all product offerings, alternative solutions, and current industry trends.
- Operate all necessary equipment and software proficiently, and assist in training others as needed.
- Ensure a clean and safe working environment is maintained at all times.
Qualifications:
- High school diploma is mandatory.
- Availability to work 25–30 hours per week across a 7-day schedule.
- Strong communication and interpersonal skills are essential.
- Must be dependable and responsible.
- Must either be a current MD Notary Public or eligible to become one within 30 days of employment.
- Ability to lift items weighing up to 50 pounds.
- Detail-oriented, organized, and capable of multitasking in a dynamic environment.
- High energy and enthusiasm are required.
- Proficient computer skills and quick adaptability to new software.
- Must be able to stand for extended periods.
Job Types: Full-Time, Part-Time, Seasonal
Compensation: Starting at $15.50 per hour
Benefits:
- Commission based on targeted shipping services.
Shifts Available:
- Evening and Morning shifts.
Weekly Availability:
- Open 7 days a week with rotating weekends.
Education Requirement:
- High school diploma or equivalent (preferred).
Experience Requirement:
- 1 year of experience in retail or cashier roles (preferred).
Work Location: In-person
Company OverviewThe UPS Store is recognized as the largest franchisor of retail shipping, postal, printing, and business service centers globally. We provide a comprehensive array of domestic, international, and freight shipping solutions, alongside custom shipping boxes, moving supplies, and packing materials.
