Sales Representative
6 days ago
We are seeking a highly motivated and results-driven Sales Representative to join our team at BMW of Newport. As a Sales Representative, you will be responsible for selling new and used vehicles, meeting sales targets, and providing exceptional customer service.
Key Responsibilities- Sell new and used vehicles to customers, meeting sales targets and exceeding customer satisfaction standards.
- Coordinate with the sales manager to set and meet new and used sales quotas, meeting profit margin goals for vehicle sales.
- Be polite and friendly, greeting customers promptly and consistently following the outlined sales process.
- Utilize floor time effectively in meeting customers' needs and soliciting sales, determining each customer's vehicle needs by asking questions and listening.
- Demonstrate and test drive vehicles, verifying that customers are qualified for their wants, needs, and ability to buy.
- Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers.
- Perform pre-delivery inspection and road test before delivery to customer, delivering vehicles to customers after purchase.
- Utilize the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership.
- Conduct telephone transactions courteously and promptly, utilizing a consistent quotation process for purchases, trade-ins, and vehicle sales.
- Move and arrange display vehicles on showroom and on lot as directed by management.
- Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
- High school diploma or equivalent.
- Driver's License.
- Sales License.
- Ability to read and comprehend instructions and information.
- Professional personal appearance.
- Excellent communication skills.
- Ability to meet company's production and quality standards.
- Ability to work evening, weekend, and holiday work hours as required.
- Spends time outdoors in the weather and elements.
- Spends time indoors in air-conditioned areas.
- Sits on a regular basis.
- Stands on a regular basis.
- Walks on a regular basis.
- Bends, twists, and/or stoops infrequently.
- Kneels and/or squats infrequently.
- Lifts 25 lbs to 50 lbs infrequently.
- Reaches and/or lifts overhead infrequently.
- Climbs stairs.
- Performs repetitive hand/finger movement on a regular basis.
- Grasps/grabs with hands infrequently.
- Pushes and pulls infrequently.
- Devote himself/herself to insuring satisfaction to customers.
- Determine management, production, and quality requirements by asking questions and listening.
- Attend company meetings as required.
- Maintain a follow-up system that encourages follow through with assigned projects.
- Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
- Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
- Understand the terminology of the business and keep abreast of technology changes in products and services.
- Know and understand the federal, state, and local requirements which govern the company's business.
- Follow lawful directions from supervisors.
- Understand and follow work rules and procedures.
- Participate in performance management.
- Interact well with others and be a positive influence on employee morale.
- Uphold the company's non-disclosure and confidentiality policies and agreements.
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