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Assistant Store Manager

2 months ago

Middletown, Rhode Island, United States Cox Communications Full time
About the Role

Cox Communications is seeking a highly skilled and experienced Sales and Operations Manager to join our team as an Assistant Store Manager. This role will be responsible for overseeing the sales and operations of a smaller to moderate volume store, with a focus on driving sales growth, improving customer satisfaction, and ensuring operational excellence.

Key Responsibilities
  • Oversee the sales and operations of a smaller to moderate volume store, with a focus on driving sales growth and improving customer satisfaction.
  • Indirectly manage a team of sales representatives, providing guidance and support to ensure they meet sales performance objectives.
  • Translate performance goals and objectives for the team, setting weekly, monthly, and individual sales goals.
  • Manage against store revenue to drive acquisition and retention initiatives, monitoring progress and providing feedback to adjust goals as needed.
  • Provide ongoing training and coaching for sales staff to ensure sales performance objectives are met.
  • Facilitate weekly sales meetings to ensure sales associates are aligned to corporate initiatives, including customer and product strategies.
  • Serve as a point of escalation for complicated sales and/or customer disputes.
  • Ensure staff is properly trained by planning and executing training, identifying opportunities for staff development, and coordinating execution of corporate learning initiatives.
  • Support troubleshooting for customer technical problems and sales tools-related issues.
  • Assess local competitive assortment and pricing trends and escalate competitive discrepancies to leadership.
  • Serve as the SME of all product knowledge and agent sales tools.
  • Assist with hiring, onboarding, developing, and scheduling sales staff.
  • Assist with daily cash reconciliation and weekly store audits as assigned.
  • Assist with store and sales floor inventory to ensure alignment with corporate store design strategy.
  • Assist with Operational Expenses and Cost Optimization (Headcount, Inventory Budget, Workforce Management, and other store expenses).
Requirements
  • High School Diploma/GED and 3 years' experience in a related field.
  • 1 year of management or leadership experience (preferably in Wireless, Telecommunications, and/or Retail Sales).
  • Previous experience with store operational duties.
  • Experience selling Wireless/Mobile products strongly preferred.
  • Fluency in Spanish, both written and spoken.
  • Leadership experience is ideal.
  • Ability to be mobile in store for long periods of time to assist with greeting customers and demonstrate products and services.
  • Ability to motivate and coach staff to meet established sales, retention, and customer experience targets.
  • Strong interpersonal, verbal, and written communication skills; ability to build relationships and adapt to a diverse customer base required.
  • Strong business acumen with an understanding of how to run a successful store.
  • Ability to work and multi-task in a fast-paced, constantly changing environment; able to prioritize and adjust approach based on current environment.
  • Computer literacy with an aptitude for learning communication products, services, and accessories.
  • Ability to lift 25-50 pounds to help manage stock room inventory.
What We Offer
  • Hourly pay rate is $33.37/hour.
  • Annual incentive/commission target of $13,056.00.
  • Minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
  • Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.