Residential Care Assistant

1 week ago


Wilmington, California, United States The Salvation Army USA Western Territory Full time

Mission Statement

The Salvation Army is a global organization that serves as an evangelical segment of the universal Christian church. Our message is rooted in biblical teachings, and our ministry is driven by the love of God. We aim to share the gospel of Jesus Christ while addressing human needs in His name, without discrimination.

Position Overview

The Resident Support Specialist plays a crucial role in overseeing residents and their accommodations, managing admissions and discharges, and assessing and reporting on residents' well-being to the Program Manager, Case Manager, and Lead Resident Support Specialist. This position also involves assisting staff with documentation and tracking residents' progress during discharge and follow-up phases.

Key Responsibilities

  • Deliver professional, compassionate, and secure care to all residents, responding to their needs promptly and courteously.
  • Monitor residents to maintain a safe, calm, and welcoming environment.
  • Communicate rules and procedures clearly to all residents.
  • Ensure compliance with program policies and procedures among residents.
  • Conduct intake assessments as required.
  • Maintain and update all necessary data in the Homeless Management Information System (HMIS).
  • Adhere to all program guidelines and Salvation Army policies.
  • Complete all intake documentation and create individual resident files for new admissions.
  • Document daily activities, collect required signatures, and provide comprehensive end-of-shift reports to the incoming shift and the Program Manager.
  • Conduct rounds and monitor the facility and residents as directed by supervisors.
  • Record and report any unusual incidents, occurrences, or injuries.
  • Ensure that residents' living spaces are tidy, and common areas are free from hazards.
  • Collaborate with staff to uphold safety and security protocols.
  • Maintain security within and around the facility.
  • Respond effectively to emergency situations.
  • Uphold resident confidentiality at all times.
  • Assist Case Managers with documentation and tracking of residents during discharge.
  • Answer and direct incoming calls professionally and courteously.
  • Monitor residents' medication schedules.
  • Assist with kitchen duties as necessary.
  • Help maintain cleanliness in common areas, manage room turnovers, handle laundry, and sort donations.
  • Be flexible with work hours, including irregular schedules as needed.
  • Perform additional duties as assigned by supervisors or management.
  • Conduct all responsibilities in a respectful manner, fostering a healthy sense of self-worth among clients and staff.

Working Environment

Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Must be able to lift up to 10 lbs. Capable of grasping, pushing, pulling objects such as files and drawers, and reaching overhead. Proficient in operating a computer, fax machine, and telephone.

Minimum Qualifications

  • High School Diploma or GED required; Associate's or Bachelor's degree preferred.
  • Valid Class C California Driver's License required.
  • Bilingual in English and Spanish preferred.
  • Must pass a criminal background check to qualify for employment.
  • Must be at least 18 years of age.

Skills, Knowledge & Abilities

  • Understanding and sensitivity to issues related to homelessness, mental health, and chronic illness.
  • Ability to complete an annual TB test and other required Salvation Army training (e.g., decision driving, PTM).
  • Basic knowledge of bloodborne pathogens and universal precautions, including the use of protective equipment.
  • CPR/First Aid Certification is required.


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