Client Engagement Specialist
2 weeks ago
L-Soft International, Inc. is a leader in asynchronous digital communication, facilitating connections among organizations, groups, and individuals with shared interests globally. We are looking for a dedicated and proactive Client Engagement Specialist to oversee customer relationships, manage renewals of maintenance and support agreements, and enhance customer satisfaction and growth through effective digital interactions.
Key ResponsibilitiesThe following outlines the primary duties and responsibilities:
- Customer Relationship Management:
- Engage proactively with existing clients throughout the sales process using various communication channels.
- Maintain a calendar of customer renewals and initiate proactive outreach for upselling additional products and services.
- Establish and nurture strong relationships with purchasing contacts by providing updates on services, technical insights, and relevant resources.
- Renewals and Maintenance:
- Ensure that support and maintenance services are current and renewed for clients.
- Prepare pricing quotes and manage all necessary sales administration for completed orders.
- Follow up diligently to finalize customer renewals and other transactions.
- Reach out to clients without current support and maintenance to update them on their licensed products.
- Sales Support and Service:
- Input client information and sales-related data into company databases, ensuring accuracy and timely updates.
- Collaborate with the Sales and Support teams to guarantee a positive overall customer experience.
- Reporting and Goal Achievement:
- Provide monthly reports on progress related to proactive customer outreach for additional products.
- Collections:
- Communicate with clients via email or phone to collect overdue accounts and escalate issues as necessary.
Additional responsibilities may be assigned as needed.
OpportunityThis position presents an exciting opportunity to contribute to our clients' success with the LISTSERV communication platform. As a Client Engagement Specialist, your focus will be on customer satisfaction, retention, and growth. If you possess strong customer management skills, attention to detail, and effective communication abilities, and thrive in a dynamic technological environment, we encourage you to consider this role.
Qualifications· Minimum of 1 year of sales experience, ideally in the IT services sector.
· Proficient in prospecting, discovery, and presentation skills.
· Excellent command of English with strong verbal and written communication abilities.
· Solutions-oriented approach with a commitment to delivering outstanding customer experiences.
· Team-oriented individual with a proven track record of meeting sales objectives.
· Technologically adept with a passion for innovative solutions.
· Self-motivated, adaptable, and decisive, capable of thriving in a fast-paced environment.
· Ability to effectively communicate technical and business value propositions through various channels.
Personal AttributesGoal-oriented; organized; proactive; capable of managing multiple priorities simultaneously.
Why Choose L-Soft?L-Soft offers a unique work environment. Our employees enjoy a collaborative atmosphere without cubicles, emphasizing a healthy work-life balance. We empower our team members to work creatively and engage with various departments, gaining comprehensive insights into the industry.
Compensation and Benefits- Affordable health, life, LTD, vision, and dental insurance.
- 401(k) plan with employer matching options.
- Competitive salary range.
- Access to a high-quality on-site gym.
- Complimentary parking.
Founded in 1994, L-Soft is a pioneer in email list management, marketing software, and hosting services. Our solutions are utilized for managing newsletters, discussion groups, and opt-in marketing campaigns. The LISTSERV software, developed in 1986, revolutionized the email list management industry. Today, L-Soft delivers millions of messages daily to a vast number of subscribers, serving clients worldwide across various sectors.
-
Client Engagement Specialist
5 days ago
Bethesda, Maryland, United States DAFA Management Full timeJob OpportunityWe are seeking a highly motivated and enthusiastic individual to join our team as a Promotional Brand Ambassador at DAFA Management.About the Role:As a Promotional Brand Ambassador, you will be the face of our company, responsible for delivering exceptional customer experiences and promoting our clients' brands in the local community.Key...
-
Client Engagement Specialist
1 week ago
Bethesda, Maryland, United States Truist Full timeJob Overview:Are you dedicated to delivering outstanding customer experiences and positively influencing clients' financial journeys? Join our team at Truist Financial Corporation as a Client Service Representative.Key Responsibilities: Interact with clients in a welcoming manner and provide top-notch service during their transactions. Inform clients about...
-
Customer Engagement Specialist
2 weeks ago
Bethesda, Maryland, United States Jim Coleman Toyota Full timeJob OverviewJim Coleman Toyota is seeking a Customer Engagement SpecialistJim Coleman Automotive is a well-established, family-owned dealership with a rich history in the automotive industry. We pride ourselves on being a prominent player in the local market, dedicated to providing exceptional service and support to our customers. Our company values a...
-
Community Engagement Specialist
2 weeks ago
Bethesda, Maryland, United States Omniscius Consulting Full timeOmniscius Consulting is looking for a Community Engagement Specialist to assist in fostering relationships with diverse stakeholders.Communication Strategy Development: Formulate and execute communication plans that enhance collaboration within the organization and with external partners.Content Creation: Design and disseminate newsletters, emails, and...
-
Client Service Specialist
12 hours ago
Bethesda, Maryland, United States Madison Reed Hair Color Bar Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Client Service Specialist to join our team at Madison Reed Hair Color Bar. As a Client Service Specialist, you will be the face of our Hair Color Bar, providing exceptional customer service and ensuring a seamless guest experience from arrival to departure.Key ResponsibilitiesGuest Experience:...
-
Client Support Specialist
2 weeks ago
Bethesda, Maryland, United States Port Cares Full timeClient Support Specialistat Port CaresPosition Type: Full-timeSalary: CompetitiveJob OverviewPort Cares is a leading organization dedicated to community support and service. We are currently seeking a motivated and enthusiastic individual to join our team as a Client Support Specialist. This role is essential in ensuring our clients receive the highest level...
-
Client Support Specialist
2 weeks ago
Bethesda, Maryland, United States Strategic Data Systems Full timeClient Support SpecialistLocation: Remote / IT Services / Full-timePosition Overview: As a Client Support Specialist at Strategic Data Systems, you will play a crucial role in delivering exceptional service to our users. Your responsibilities will encompass providing comprehensive support for IT service delivery, ensuring that clients receive timely...
-
Lead Client Support Specialist
2 weeks ago
Bethesda, Maryland, United States Strategic Data Systems Full timeLead Client Support SpecialistCompany: Strategic Data SystemsLocation: Remote / IT Services / Full-timeAs a Lead Client Support Specialist, you will play a crucial role in delivering exceptional service to our clients. Your responsibilities will encompass providing comprehensive support for users, including assistance with telecommunication devices,...
-
Client Support Specialist
2 weeks ago
Bethesda, Maryland, United States Library Systems & Services Full timeJob OverviewLibrary Systems & Services is seeking a committed Client Support Specialist to deliver exceptional assistance for a Common Data Elements (CDE) Repository. This platform is essential for enhancing the discovery and utilization of common data elements in biomedical research initiatives. The Client Support Specialist will uphold high customer...
-
Customer Engagement Specialist
7 days ago
Bethesda, Maryland, United States Lilly Pulitzer Full timePosition OverviewThe Retail Sales Representative plays a crucial role in the daily operations of the Lilly Pulitzer retail environment. This position encompasses customer interaction, sales execution, and the protection of store assets.Key ResponsibilitiesGrasp the overall essence of Lilly Pulitzer, including the lifestyle, clientele, product offerings, and...
-
Client Relations Specialist
7 days ago
Bethesda, Maryland, United States Trustar Bank Full timeAbout Trustar Bank:Trustar Bank is a community-focused financial institution designed to cater to the banking requirements of both businesses and individuals in the greater metropolitan Washington DC area. Our founders are seasoned bankers, investors, and business professionals who understand the needs of our target market. The recent consolidation trends in...
-
Client Accounting Services Specialist
2 weeks ago
Bethesda, Maryland, United States Councilor, Buchanan & Mitchell, P.C. Full timePosition OverviewCouncilor, Buchanan & Mitchell, P.C. (CBM) is a prominent accounting and advisory firm dedicated to serving clients across various sectors, including non-profit organizations, automotive businesses, and real estate ventures. We are currently in search of a committed professional in client accounting and advisory services, possessing a...
-
Customer Engagement Specialist
2 weeks ago
Bethesda, Maryland, United States Marriott Full timePosition OverviewAt Marriott, we are dedicated to providing exceptional service and creating memorable experiences for our guests. As a Guest Experience Expert, you will play a vital role in ensuring that every visitor feels welcomed and valued.Key ResponsibilitiesEngage with guests to understand their needs and preferences, delivering personalized...
-
Customer Engagement Specialist
2 weeks ago
Bethesda, Maryland, United States Marriott Full timeJoin Marriott's Commitment to Exceptional Guest ExperiencesAt Marriott, we pride ourselves on delivering unparalleled service to our guests. As a Guest Experience Expert, you will play a crucial role in ensuring that every visitor feels valued and appreciated.Your Role:Engage with guests to understand their needs and preferences.Provide personalized...
-
Client Service Specialist
2 days ago
Bethesda, Maryland, United States Madison Reed Hair Color Bar Full timeJob SummaryWe are seeking a highly skilled and customer-focused Client Service Specialist to join our team at Madison Reed Hair Color Bar. As a key member of our front-end operations, you will be responsible for providing exceptional guest experiences, promoting our products and services, and driving revenue growth.Key ResponsibilitiesGuest Experience:...
-
Customer Engagement Specialist
2 weeks ago
Bethesda, Maryland, United States Barnes & Noble Full timeRetail Sales Associate OverviewAs a **Retail Sales Associate**, you will play a vital role in delivering an exceptional shopping experience for our customers at Barnes & Noble. Your primary responsibility will be to ensure that every customer feels welcomed and valued while assisting them with their needs.Key ResponsibilitiesDeliver outstanding customer...
-
Client Support Specialist
2 weeks ago
Bethesda, Maryland, United States Brivo Full timeJob OverviewPosition SummaryAs a vital member of our Customer Support division, you will interact with clients to resolve fundamental technical challenges and offer insights regarding Brivo's innovative products and services. This role operates remotely within the second shift schedule, ensuring support during key hours.Key ResponsibilitiesServe as a client...
-
Talent Acquisition and Engagement Specialist
1 week ago
Bethesda, Maryland, United States Peraton Full timeKey ResponsibilitiesAssist in outreach and recruitment efforts aimed at enhancing university students' understanding of and enthusiasm for careers within the Intelligence Community (IC).Establish and nurture partnerships with U.S. colleges and universities to bolster foreign language programs and create pathways for language students to transition into the...
-
Talent Acquisition and Engagement Specialist
7 days ago
Bethesda, Maryland, United States Peraton Full timeKey ResponsibilitiesAssist in outreach and recruitment efforts aimed at enhancing university students' understanding of and interest in careers within the Intelligence Community (IC).Establish and nurture partnerships with U.S. colleges and universities to bolster foreign language programs and create pathways for language students to transition into the...
-
Neuroscience Community Engagement Specialist
2 weeks ago
Bethesda, Maryland, United States Painresearchers Full timeOverviewThis position involves overseeing the operations of a community platform dedicated to pain research and neurological disorders. The role requires a strong understanding of community engagement and the ability to foster connections among researchers, clinicians, and the public.Key Responsibilities1. **Community Development**: Enhance user engagement...