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Client Relations Specialist

2 months ago

Louisville, Kentucky, United States Hbadenver Full time

Job Overview

About Us

At Hbadenver, we focus on more than just properties; we are dedicated to enhancing the lives of our clients and communities. Our mission is to cultivate enriching experiences for our customers, our neighborhoods, and ourselves. Just as every residence requires a strong base, our mission is grounded in our core principles of Respect, Accountability, Adaptability, and Fulfillment.

What We Provide

Competitive base pay range: $22.48/hour to $30.42/hour

Additional compensation includes:

  • A collaborative, team-oriented bonus structure that recognizes our collective achievements on a monthly and quarterly basis.
  • This role does not include a commission structure.
  • Eligibility for mileage reimbursement.

Benefits: All full-time team members can participate in our comprehensive benefits offerings, which include:

  • Medical, dental, and vision insurance, with no-cost options available.
  • Short- and long-term disability coverage.
  • Group and optional life insurance.
  • Pet insurance.
  • Paid time off.
  • 401(k) retirement plan with automatic company contributions after one year of service.
  • Financial Wellness Program providing complimentary guidance from certified financial advisors.
  • Employee Assistance Program.

Your Role

As a Warranty Service Coordinator, you will engage directly with homeowners while managing the Service Request Process, executing customer service tasks, meeting response and completion targets, and ensuring all work adheres to quality and safety standards. You will serve as a vital link between our company and our clients post-construction.

Key Responsibilities

Homeowner Engagement

Communicate with homeowners in alignment with company policies and the Service Request Process. Utilize independent judgment to assess warranty items, formulate action plans, and determine effective communication strategies.

Service Provider Coordination:

Schedule appropriate service providers for repairs following warranty assessments. Oversee service providers to ensure timely arrival and facilitate their activities to ensure a seamless repair experience. When present during service work, enforce safety measures to protect all occupants.

Foster positive relationships with service providers and ensure all tasks are completed satisfactorily. Provide constructive feedback to relevant departments regarding service provider performance.

General Responsibilities

Occasionally, you may be required to take on On-Call duties, which include:

  • Being accessible via phone during evenings and weekends.
  • Promptly responding to emergency communications from homeowners and service providers.
  • Executing tasks as outlined in the On-Call Schedule and Emergency Procedures.

Additional duties may be assigned as necessary.

Qualifications

Experience and Education

  • High school diploma or equivalent required; a bachelor’s degree in management, construction, or a related field is preferred.
  • At least two years of experience in construction is preferred.
  • Experience in the residential construction sector is advantageous.

Knowledge, Skills, and Abilities

  • Ability to perform job functions in accordance with company standards and professional practices.
  • Valid driver’s license is required.
  • Strong organizational, communication (both verbal and written), management, and planning skills.
  • Proficient in Microsoft Office and general computer skills.
  • Ability to learn and utilize smartphone technology and proprietary software.
  • Competence in basic math, data entry, and analysis.
  • Ability to interpret vague instructions and respond appropriately in various situations.
  • Flexibility in dealing with diverse individuals and managing challenging scenarios.
  • Proficient in identifying and resolving issues, prioritizing tasks, and achieving goals.
  • Ability to read and comprehend building plans.
  • Confidence in decision-making and problem-solving.
  • Clear communication of performance expectations and desired outcomes.
  • Capability to work independently and manage daily responsibilities according to schedule.
  • Ability to follow and convey written and verbal instructions.
  • Dependable attendance and consistency in work schedule.
  • Willingness to perform manual tasks as directed.

Physical Requirements

The physical demands outlined below are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

  • Ability to bend, stoop, stretch, lift, push, pull, and carry objects.
  • Capability to lift up to 50 pounds.
  • Normal hearing and vision range to prepare and communicate reports.
  • Manual dexterity to operate tools and standard office equipment.
  • Ability to maneuver in confined spaces and climb ladders as necessary.
  • Capacity to work under pressure and during irregular hours.
  • Ability to work in environments that may lack ventilation or climate control.
  • Ability to perform strenuous physical labor in challenging conditions.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

  • Occasional exposure to moving mechanical parts, high places, and outdoor weather conditions.
  • Exposure to noise levels that may be loud at times.
  • Regular walking on undeveloped or construction sites.
  • Consistent and predictable attendance at the designated work site is required.