IT Support Specialist

5 days ago


Airway Heights, Washington, United States Amtec Enterprise Full time
Job Description

Amtec Enterprise is seeking a highly skilled and experienced IT Support Specialist to join our team.

Key Responsibilities:

  • Provide technical support to internal customers via phone, email, and in-person interactions.
  • Use Service Management solutions to log, assign, and receive support tickets with descriptions of issues, progress, and solutions.
  • Resolve problems with hardware and software, including network access, Microsoft Office, and business systems.
  • Use diagnostic tools to identify problems and root cause, and update knowledge base with prescriptive guidance for common problems.
  • Escalate incidents and requests Tier 3 support when the problem is more complex.
  • Develop and maintain knowledge of legacy, existing, and new PC hardware and software technology.
  • Participate actively in incident, problem, request, and change management processes and their ongoing improvement.
  • Follow procedures for the installation, deployment, and maintenance of workstation hardware and software.
  • Execute corrective actions as prescribed by other technicians or per standard recovery procedures.

Requirements:

  • High School Diploma required.
  • 3+ years work experience in IT customer service role, able to demonstrate technology skillset in a customer service capacity.
  • Professionally respond to customer support requests.
  • Technical writing proficiency.
  • Innovative, team-oriented problem solver.
  • Excellent interpersonal, negotiation, and communication (verbal and written) skills.
  • Excellent organizational, time management, and follow-through skills.
  • Ability to manage multiple, competing priorities.
  • Unwavering commitment to providing customers with a high-quality experience.
  • Troubleshooting and diagnostic/repair skills for PCs and components.
  • Troubleshooting and diagnostic/repair skills for peripheral equipment such as printers, document scanners, barcode scanners, handheld devices, and monitors.
  • Experience using imaging and migration utilities such as SCCM, MDT, and USMT.
  • Proficiency in Microsoft Office application usage.
  • Experience troubleshooting Mobile Device Operation Systems (iOS, Android).
  • Experience troubleshooting Microsoft Desktop Operating Systems (Windows 10/7).
  • Knowledge of networking fundamentals.
  • Must be physically capable of lifting computers, monitors, printers, parts, and supplies and sitting for extended periods of time.
  • Experience troubleshooting MacOS clients.
  • CompTia A+ / Server+ / Network+
  • HDICustomer Help Desk Analyst
  • Microsoft Office Specialist
  • MTA / Microsoft Office Specialist
  • MCP / MCSA / MCSE / MCDST
  • ITIL
  • ServiceNow


  • Airway Heights, Washington, United States Amtec Inc. Full time

    Job SummaryAmtec Inc. is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our internal customers.Key ResponsibilitiesTechnical Support: Provide technical support and assistance to internal customers via phone, email, and...


  • Airway Heights, Washington, United States NR Consulting Full time

    Production Support Specialist Job Description:Overview:The Production Support Specialist plays a crucial role in assisting with assembly, fitting, welding, forming, or machine operations. Key responsibilities include sourcing materials, evaluating finished products, and cleaning metal components through various methods. This position also requires...


  • Airway Heights, Washington, United States NR Consulting Full time

    Job Title: Shop SupportJob Summary:We are seeking a highly skilled and detail-oriented Shop Support Specialist to join our team at NR Consulting. As a Shop Support Specialist, you will be responsible for providing general support for assembly, fit, weld, forming, or machine operator tasks. Your attention to detail and ability to inspect completed work for...


  • Airway Heights, Washington, United States Amtec Enterprise Full time

    Job OverviewAre you looking for a rewarding career with opportunities for professional development and the chance to transition from temporary to permanent employment? Join our esteemed client, Amtec Enterprise, and be part of a dynamic team.Relevant certifications in welding, machine operation, and assembly are highly encouraged to apply.Comprehensive...


  • Airway Heights, Washington, United States Intellyk Inc Full time

    Job OverviewPosition: Technical Support SpecialistContract Duration: 4 MonthsWork Schedule: 1st Shift (8-hour shifts, Monday – Friday)Work Environment: On-site onlyRole Summary:We are seeking a dedicated individual with a background in a manufacturing setting, possessing over 3 years of experience in technical support. This position serves as the initial...


  • Airway Heights, Washington, United States NR Consulting Full time

    Job Title: IT Help Desk Technician Location: Airway Heights, WA Duration: 6 Month Contract Shift: Monday through Friday, starting at 5:30am or 6am (8-hour shifts). Overview: We are seeking candidates with a minimum of 3 years of experience in a manufacturing environment to fill the role of IT Help Desk Technician. This position serves as the primary contact...


  • Airway Heights, Washington, United States Kalispel Tribe of Indians - KTG Full time

    Job OverviewEmployment Policy: The Kalispel Tribe of Indians is committed to being an equal opportunity employer. In alignment with federal regulations, the Tribe prioritizes hiring qualified candidates in the following order: 1) Kalispel Tribal Members; 2) Descendants or Spouses of enrolled Kalispel Tribal Members; 3) enrolled members of other Indian...


  • Airway Heights, Washington, United States Northern Quest Resort & Casino Full time

    Hiring Preference: The Kalispel Tribe of Indians is an Equal Opportunity Employer. In accordance with federal law, the Kalispel Tribe of Indians applies Indian preference in employment.It is the policy of the Kalispel Tribe of Indians to prioritize hiring, promotions, and transfers into vacant positions for qualified applicants in the following order: 1)...


  • Airway Heights, Washington, United States Intellyk Inc Full time

    Descripción del TrabajoTítulo: Especialista en Soporte TécnicoUbicación: Airway Heights, WADuración: 6 Meses (Contrato) Detalles del Trabajo: Asignación Temporal2ª Turno 3:15pm - 1:45am (Lunes - Jueves)Brinda apoyo general para el ensamblaje, ajuste, soldadura, conformado o operación de máquinas. Inspecciona el trabajo completado para asegurar la...


  • Airway Heights, Washington, United States Northern Quest Resort & Casino Full time

    Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment.It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1)...


  • Airway Heights, Washington, United States Kalispel Tribe of Indians - KTEA Full time

    Job OverviewPosition Summary: The Kalispel Tribe of Indians is committed to providing equal employment opportunities. In accordance with federal regulations, we prioritize hiring qualified candidates in the following order: 1) Kalispel Tribal Members; 2) Spouses of enrolled Kalispel Tribal Members; 3) Enrolled members of other Indian Tribes; 4) All other...


  • Airway Heights, Washington, United States Kalispel Tribe of Indians - KTEA Full time

    Job OverviewEmployment Policy:The Kalispel Tribe of Indians is committed to equal employment opportunities. In accordance with federal regulations, the Tribe prioritizes hiring preferences for qualified candidates in the following order: 1) Kalispel Tribal Members; 2) Spouses of enrolled Kalispel Tribal Members; 3) Enrolled members of other Indian Tribes; 4)...


  • Airway Heights, Washington, United States Kalispel Tribe of Indians - KTEA Full time

    Job OverviewHiring Preference:The Kalispel Tribe of Indians is an Equal Opportunity Employer. In accordance with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. The policy is to prioritize hiring, promotions, and transfers into vacant positions for qualified applicants in the following order: 1) Kalispel Tribal Members; 2)...


  • Airway Heights, Washington, United States Zak Designs Full time

    Job SummaryZak Designs is seeking a highly organized and detail-oriented individual to join our warehouse team as a Pallet Assembly Specialist. This role is responsible for ensuring the efficient and accurate assembly of pallets for our customers.Key ResponsibilitiesLabeling and Packaging: Accurately label and package products according to customer...


  • Airway Heights, Washington, United States Zak Designs Inc Full time

    Job OverviewThe role of the Pallet Assembly Specialist encompasses various responsibilities essential for maintaining operational efficiency.Key Responsibilities:Product Labeling: Accurately label cartons and assemble products on pallets according to client specifications.Pallet Wrapping: Ensure that pallets are securely shrink-wrapped for safe...


  • Airway Heights, Washington, United States Kalispel Tribe of Indians - KTEA Full time

    Job OverviewEqual Opportunity Employment: The Kalispel Tribe of Indians is committed to being an equal opportunity employer. In accordance with federal law, we prioritize hiring preferences for qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendants or Spouses of enrolled Kalispel Tribal Members; 3) Enrolled members of other...


  • Airway Heights, Washington, United States Kalispel Tribe of Indians - KTEA Full time

    Job OverviewHiring Preference: The Kalispel Tribe of Indians is committed to being an Equal Opportunity Employer. In accordance with federal regulations, the Tribe prioritizes employment opportunities for qualified individuals in the following order: 1) Kalispel Tribal Members; 2) Descendants or Spouses of enrolled Kalispel Tribal Members; 3) enrolled...


  • Airway Heights, Washington, United States Sandbox Testing Account Full time

    Job OverviewPosition Summary:The Lighting Production Specialist is tasked with crafting captivating and innovative lighting designs that enhance the audience's experience during live performances. This role involves collaboration with artists and event representatives to develop tailored lighting solutions for a diverse range of events.Primary...


  • Airway Heights, Washington, United States Sandbox Testing Account Full time

    Job OverviewPosition Summary:The Lighting Production Specialist is accountable for crafting captivating and innovative lighting concepts that enhance the audience's experience during live performances. This role involves close collaboration with artists and their representatives to devise lighting strategies for diverse events.Primary Responsibilities: The...


  • Airway Heights, Washington, United States HealthEcareers - Client Full time

    Job SummaryWe are seeking a highly skilled and compassionate Registered Nurse to join our team as an Air Force Family Advocacy Nurse (FAN) - Maternal and Child Health Specialist. In this role, you will be responsible for implementing and managing the installation New Parent Support Program (NPSP) while functioning as a member of the interdisciplinary Family...