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Server Support Specialist

2 months ago

Airway Heights, Washington, United States Northern Quest Resort & Casino Full time

Hiring Preference:

The Kalispel Tribe of Indians is an Equal Opportunity Employer. In accordance with federal law, the Kalispel Tribe of Indians applies Indian preference in employment.

It is the policy of the Kalispel Tribe of Indians to prioritize hiring, promotions, and transfers into vacant positions for qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendants or Spouses of enrolled Kalispel Tribal Members; 3) enrolled members of other Indian Tribes; 4) all other applicants.

At-Will Employment:
Employment with the Kalispel Tribe of Indians is at-will and may be terminated with or without cause, and with or without notice, at any time, either at the discretion of the employee or the Kalispel Tribe of Indians.

Drug Testing:
The Kalispel Tribe of Indians maintains a drug-free workplace. All applicants are subject to drug testing at the time of hire and at unannounced intervals during employment.

Background Investigation:
All candidates and employees may undergo a background investigation.

Kalispel Hospitality
We expect all employees of the Kalispel Tribe of Indians to embody and operate from the following principles:

CORE PURPOSE
We Make People Feel Special. Deliver exceptional hospitality, seek solutions, and provide a warm welcome.

CORE VALUES
We Take Pride In Everything We Do. Represent the Kalispel Tribe with pride, anticipate guest needs, and prioritize others.
Everyone is Welcome Here. Respect and honor all guests, use sincere expressions of gratitude, and address guests by name whenever possible.
We Choose Excellence Every Day. Support each other in achieving greatness, be genuine, attentive, and adaptable, and possess knowledge of the property and its amenities.

Summary of Functions

Responsible for assisting the server throughout the dining experience while adhering to a high standard of service.

Also accountable for cleaning and resetting tables, monitoring guest needs, and assisting servers or supervisors with their requests in an efficient manner, showcasing the highest level of guest service.

(Eligible for a new hire incentive and gas discount, please inquire for details)

Essential Duties and Responsibilities

  • Ensure compliance with the Kalispel Tribe of Indians - Internal Controls, and Northern Quest Policies and Procedures.
  • Responsible for clearing all tables using tray service, resetting them for new guests, and ensuring tables are set according to venue standards.
  • Ensure customers enjoy a pleasant dining experience by providing constant, attentive, and friendly service to all guests.
  • Assist the Server in delivering appetizers and water to guests.
  • Support Servers with any guest service requests.
  • Responsible for refilling water, delivering beverages, and bread service throughout the meal, while clearing soiled dishes from the table after guests have finished eating, ensuring a clean and tidy dining area.
  • Be knowledgeable about wine and alcoholic beverages/garnishes and be prepared to answer guest inquiries.
  • Maintain assigned sections and workstations.
  • Assist other servers with all of the above to ensure total teamwork.
  • Transport soiled dishes and silverware to the dishwasher area in the kitchen, ensuring proper stacking and sorting, and restock clean bus tubs.
  • Reset table settings throughout the shift.
  • Complete all side work promptly and satisfactorily to maintain a clean, organized work area with adequate supply levels.
  • Communicate all food and service complaints to the Supervisor.
  • Responsible for maintaining cleanliness at all side stations and restocking all bus stations.
  • Work collaboratively with Hostess/Host, Supervisor, Servers, and Kitchen Staff to maintain a smooth and efficient pace.
  • Be available and willing to adjust hours as necessary based on business levels.
  • Maintain a good attendance record.
  • May be required to participate as a panelist for the Internal Review Board Process.
  • Accurately perform all necessary paperwork and record-keeping at the end of shifts.
  • Maintain confidential daily records of tips.
  • Attend all training meetings.
  • Assist with other projects as directed.
  • This job description does not encompass all duties of this position. Management may assign additional responsibilities as needed.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Education

  • High school diploma or general education degree (GED) preferred.

Experience

  • One to three months of related experience and/or training is helpful; or an equivalent combination of education and experience.
  • Ability to memorize all food and beverage menu items and daily specials to effectively answer questions and make recommendations to customers.
  • Prior bussing or serving experience is a plus.
  • Skill in identifying and resolving problems under pressure.
  • Employment is contingent upon a favorable outcome of a background investigation.

Other Requirements

  • Ability to obtain and maintain a Tribal Work Permit.
  • Food handler's permit from the relevant government agency.
  • Mandatory Alcohol Server Training (MAST) certification.
  • Hepatitis A vaccination.
  • Must be at least 18 years of age.
  • Available and willing to work nights, weekends, and holidays as required.

Physical Demands

  • Requires the ability to lift and/or move objects weighing up to 80 pounds.
  • Constantly requires the ability to receive detailed information through oral communication and to make fine distinctions in sound.
  • Constantly requires verbally expressing or exchanging important instructions accurately, loudly, or quickly.
  • Constantly requires working with fingers rather than the whole hand or arm.
  • Constantly requires repetitive movement of the wrists, hands, and/or fingers.
  • Constantly requires walking or moving about to accomplish tasks.
  • Constantly requires standing for extended periods.
  • Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
  • Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
  • Occasionally requires stooping, which involves the use of lower extremities and back muscles. Infrequently requires crouching.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment


While performing the duties of this job, the employee may be occasionally exposed to tobacco smoke, moving mechanical parts, and fumes or airborne particles.

The worker is frequently subject to indoor environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outdoor environmental conditions and to wet and/or humid conditions.

The noise level in the work environment is typically moderate.