IT Support Specialist

4 days ago


Airway Heights, Washington, United States Amtec Inc. Full time
Job Summary

Amtec Inc. is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our internal customers.

Key Responsibilities
  • Technical Support: Provide technical support and assistance to internal customers via phone, email, and in-person.
  • Incident Management: Manage and resolve technical incidents and issues in a timely and efficient manner.
  • Problem Management: Identify and resolve the root cause of technical problems and implement solutions to prevent future occurrences.
  • Knowledge Management: Develop and maintain knowledge base articles and documentation to assist in the resolution of technical issues.
  • Collaboration: Work closely with other IT teams and departments to ensure seamless delivery of technical support services.
Requirements
  • Education: High School Diploma required.
  • Experience: 3+ years of experience in IT customer service role, with a strong technical skillset.
  • Skills: Proficient in Microsoft Office applications, experience with imaging and migration utilities, and knowledge of networking fundamentals.
  • Certifications: CompTia A+ / Server+ / Network+, HDI Customer Help Desk Analyst, Microsoft Office Specialist, MTA / Microsoft Office Specialist, MCP / MCSA / MCSE / MCDST, ITIL, ServiceNow.


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