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Server Support Specialist

2 months ago

Airway Heights, Washington, United States Northern Quest Resort & Casino Full time

Hiring Preference:

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment.

It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.

At-Will Employment:
Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.

Drug Testing:
The Kalispel Tribe of Indians is a drug-free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation:
All candidates and employees may be subject to a background investigation.

Kalispel Hospitality
It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs:

CORE PURPOSE
We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.

CORE VALUES
We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first.
Everyone is Welcome Here. Respect and honor all guests, use sincere "thank you" and "goodbye," and use guest name whenever possible.
We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.

Summary of Functions

Responsible for assisting the server throughout the meal while adhering to a four-diamond standard of service.

Also responsible for cleaning and resetting tables, monitoring tables for guest needs and assisting servers or supervisors with their requests all in an efficient manner, displaying the highest level of guest service.



Essential Duties and Responsibilities

  • Ensure compliance with the Kalispel Tribe of Indians - Internal Controls, and Northern Quest Policies and Procedures.
  • Responsible for clearing all tables using tray service, resetting them for new guests and ensuring tables are set in accordance with venue standards.
  • Ensure customers achieve a pleasurable dining experience by providing constant, attentive and friendly service to all guests.
  • Assist Server in delivery of amuse and water to guests.
  • Assist Servers with any guest requests for service.
  • Responsible for refilling water, delivering beverages, bread service throughout meal and clearing all soiled dishes from the table after the guests are through eating, while continually providing them with a clean, neat eating area.
  • Be knowledgeable about wine and alcoholic beverages/garnishes and be prepared to answer guest questions.
  • Maintain assigned sections and workstations.
  • Assist other servers with all of the above to ensure total teamwork.
  • Transport soiled dishes and silverware to the dishwasher area in the kitchen, making sure to stack and sort as deemed appropriate and restock clean bus tubs.
  • Reset table settings throughout the shift.
  • Complete all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level.
  • Communicate all food and service complaints to the Supervisor.
  • Responsible to maintain a cleanliness of all side stations and restock all bus stations.
  • Performs as a team member with Hostess/Host, Supervisor, Servers and Kitchen Staff in maintaining a smooth and efficient pace.
  • Available and willing to work any changes in hours deemed necessary for business levels.
  • Responsible for maintaining a good attendance record.
  • May be required to be a panelist for the Internal Review Board Process.
  • Correctly perform all necessary paper and bookwork at shifts end.
  • Maintains confidential daily record keeping of tips.
  • Attend all training meetings.
  • Assist in other projects, as directed.
  • This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education

  • High school diploma or general education degree (GED) preferred.

Experience

  • One to three months related experience and/or training helpful; or equivalent combination of education and experience.
  • Ability to memorize all food and beverage menu items and daily specials in order to answer questions and make recommendations to customers.
  • Prior Bussing or Serving experience a plus.
  • Skill in identifying and resolving problems under pressure conditions.
  • Employment is contingent upon a favorable outcome of a background investigation.

Other Requirements

  • Ability to obtain and maintain a Tribal Work Permit.
  • Food handler's permit from relevant government agency.
  • Mandatory Alcohol Server Training (MAST) certification.
  • Hepatitis A vaccination.
  • Must be 18 years of age.
  • Available and willing to work nights, weekends and holidays as required.

Physical Demands

  • Requires the ability to lift and/or move objects weighing up to 80 pounds.
  • Constantly requires the ability to receive detailed information through oral communication, and to make fine discrimination in sound.
  • Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
  • Constantly requires working with fingers rather than the whole hand or arm.
  • Constantly requires repetitive movement of the wrists, hands and/or fingers.
  • Constantly requires walking or moving about to accomplish tasks.
  • Constantly requires standing for sustained periods of time.
  • Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
  • Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
  • Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment


While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles.

The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions.

The noise level in the work environment is usually moderate.